Upgrade Error "The upgrade file is invalid. Please select a correct file" Due to 32-bit Java(JRE)

Upgrade Error "The upgrade file is invalid. Please select a correct file" Due to 32-bit Java(JRE)

Upgrade Error "The upgrade file is invalid. Please select a correct file" Due to 32-bit Java(JRE)
Upgrade Error "The upgrade file is invalid. Please select a correct file" Due to 32-bit Java(JRE)
2024-02-20 02:09:07 - last edited 2024-02-20 02:30:22

This Article Applies to:

 

All Omada routers.

 

Issue Description/Phenomenon:

 

A very few users, when you upgrade to the latest firmware(or any firmware released after Dec 2023) from the current firmware(non-factory default), there is a chance that you failed to upgrade auto/manually and you might see the error "upgrade failed: The upgrade file is invalid. Please select a correct file."

 

Available Workarounds/Solutions:

 

If you are using the software Omada Controller, please make sure your installed Java on this system is 64-bit.

  • Run "java -version" in Command Prompt and you should see your version. Even if it shows as 64-bit, we still recommend you do a clean reinstall.
  • Perform a clean uninstall on your computer to remove any Java environment. Download the 64-bit and install it again.

This will fix your problem when seeing that specific error.

 

Thank you for your attention!

 

Update Log:

 

Feb 20th, 2024:

Release of this article.

Update the details and title.

 

Feedback:

 

If this was helpful, welcome to give us Kudos by clicking the thumbs-up button below.

 

If the solution doesn't work for you, your case is probably different from what is described here.

In that case, please feel free to click Start a New Thread and elaborate on the problem so that we can try to help you further.

 

Thank you for your great cooperation and patience!

TP-Link Support Team

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