VIGI Cloud servers appear to be down

VIGI Cloud servers appear to be down

VIGI Cloud servers appear to be down
VIGI Cloud servers appear to be down
3 weeks ago - last edited 3 weeks ago
Model: VIGI NVR2016H  
Hardware Version:
Firmware Version:

Currently unable to login to Vigi android app, or Vigi security center on Desktop.


Errors shown:
Internal Server error.
Cannot connect to internet.

Login Timeout.

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#1
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1 Accepted Solution
Re:VIGI Cloud servers appear to be down-Solution
3 weeks ago - last edited 3 weeks ago

Have Recieved a replay From tp-link support:

 

 

Hello, 

Thank you for contacting TP-Link support.

Just after the call, we received the notification that our cloud service has temporarily stopped working, and the relevant department is repairing it.

It will cause all the remote manage through the could service down during this period of time. So maybe this issue is affected by that.

Please wait for a moment and manage the device locally through the Web UI, our engineer will fix it as soon as possible. 

 

Issue seems to be solved now.

Recommended Solution
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#2
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1 Reply
Re:VIGI Cloud servers appear to be down-Solution
3 weeks ago - last edited 3 weeks ago

Have Recieved a replay From tp-link support:

 

 

Hello, 

Thank you for contacting TP-Link support.

Just after the call, we received the notification that our cloud service has temporarily stopped working, and the relevant department is repairing it.

It will cause all the remote manage through the could service down during this period of time. So maybe this issue is affected by that.

Please wait for a moment and manage the device locally through the Web UI, our engineer will fix it as soon as possible. 

 

Issue seems to be solved now.

Recommended Solution
  1  
  1  
#2
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