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cannot bind tp link cloud id or access remote or via mobile app (LAN)

fatjoez

2024-06-09 03:33:38 - last edited 2024-06-11 11:26:26

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Registered: 2020-12-09

cannot bind tp link cloud id or access remote or via mobile app (LAN)

2024-06-09 03:33:38 - last edited 2024-06-11 11:26:26

Tags: #VIGI NVR #Firmware

Model: VIGI NVR1008H-8P

Hardware Version: V1

Firmware Version: 1.0.1 Build 230530 Rel.79659n

I have installed (and reset factory settings).

model: VIGI NVR1008H-8P(UN) 1.0

firmware: 1.0.1 Build 230530 Rel.79659n

DHCP enabled.

LAN access website:

Bind TP link cloud:

NO. Error: "Request Timed out"

Add NVR via VIGI android mobile app:

NO. Error: "Current firmware does not support adding. Upgrade to latest version"

Tried:

Factory reset

multiple web browsers - firefox, chrome

firmware upgrade - already latest. there is no update.

Is there a hardware limitation of this product version 1.0 that it doesn't support Vigi mobile app & TP link cloud?

I read this but it doesn't help since they suggest factory reset (already done that & it doesn't fix it)

https://community.tp-link.com/en/business/forum/topic/617858

mobile app

1 Accepted Solution

Clive_A

2024-06-11 02:49:26 - last edited 2024-06-11 11:26:26

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Re:cannot bind tp link cloud id or access remote or via mobile app (LAN)-Solution

2024-06-11 02:49:26 - last edited 2024-06-11 11:26:26

Hi @fatjoez

Thanks for posting in our business forum.

Upgrade manually via the web GUI: https://www.tp-link.com/en/support/download/vigi-nvr1008h-8p/#Firmware

Then repeat the steps to add it again.

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cannot bind tp link cloud id or access remote or via mobile app (LAN)

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