@KarlTheViking 

 

I share your frustration, I myself have two EAP620v1 that haven't had an update since 2021, it was out of date before I bought it. same thing with EAP245v1,EAP225v2

because of that I actually considered switching everything over to unifi but it's a big cost so I've rather replaced what is now out of date.

 

but there is a limit to how many times I replace perfectly good devices due to poor software support, the future will show where the limit is :-)

Hi  @KarlTheViking 

 

Unfortunately, the new version of EAP245 V3 has a very complex problem that we need time to solve. It's hard for us to provide an ETA for now. But the sure thing is our engineers are trying their best to fix it. We appreciate your understanding.

Why not release a firmware, that fixes bugs or adds the new features promised. What is this complex issue that taking so long? I've been waiting for the AP device lock feature since it was added to the EAP Controller. It looks like TPLINK is doing the same thing they always do, release new hardware revisions and abandon the old revisions. The fact there is an EAP245 V4 means its unlikely we'll see further support for V3.

  @Vincent-TP It has now been close to 3 months since my 1st request reagarding the status of a EAP245 v3 firmware update and close to 18 months since the last EAP 245 v3 firmware update! You advised us that engineers are working on an v3 firmware update. While I appreciate that feedback, and trust the sincerity with which it was given, I am now sincerely doubting that we will ever see any further updates for this product.

 

While I understand that there may be bugs that need to be resolved I also know from personal experience, gained from very many years in software development that it simply cannot take this long to fix bugs if the work has been given any kind of priority at all. I must therefore conclude that the bugs are either unfixable or that no such priority is being given to fix the bugs and that engineering time is more focussed on products released after the EAP 245.

 

For me at least, this means that I have to now look elsewhere for a solution that better fits my needs. This is a real disappointment for me. I had high hopes for TP-Link as a provider of enterprise solutions at a more economical price point. However product support is an important element of the economic equation and I feel let down by TP-Link in this regard. I expect enterprise proucts I install to be supported for more than a couple years after I install them. To have to tear them out and reinstall something new within 2 years of first installing them is an expense that most eneterprises will not tolerate. But it seems that this is where we are. 

 

I really liked what I saw TP-Link doing with their Omada strategy. It was a compelling story. It's still a good strategy and the thought and design that went into the harware and the management sofware was good. But those of us who have installed EAP 245 v3 Access Points over the last couple of years already feel abandoned. I cannot imagine that this is what TP-Link want.

 

What can you do to assure us that we have not been abandoned?

 

A further promise that the problem is being worked on will not assure us.

 

We are at a point where we need something much more definitive than that. We need dates. We need to know what we can expect in the firmware release that you have told us you are working on. We need to know that our faith in the TP-Link Omada System was not misplaced. And, we need to know now, because right now you have thrown open the door to your competitors and only your answers can slam that door shut.

 

Sincerely