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How long does it take to provision an Omada license after purchase?

How long does it take to provision an Omada license after purchase?

How long does it take to provision an Omada license after purchase?

2024-07-31 18:22:35 - last edited 2024-08-02 00:40:16

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Registered: 2024-07-30

How long does it take to provision an Omada license after purchase?

2024-07-31 18:22:35 - last edited 2024-08-02 00:40:16

Tags: #Controller Related

Model: ER605 (TL-R605)

Hardware Version: V1

Firmware Version: 1.3.0

Curious, I purchased 2 omada licenses last night and the invoice said they were available immediately but I still do not see them in my omada cloud dashboard.

It's been over 16 hours now..

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#1

1 Accepted Solution

2024-08-02 00:39:40 - last edited 2024-08-02 00:40:16

Posts: 5473

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Registered: 2023-06-09

Re:How long does it take to provision an Omada license after purchase?-Solution

2024-08-02 00:39:40 - last edited 2024-08-02 00:40:16

Thanks for posting in our business forum.

RitAur wrote

@Clive_A

Unfortunately I dont see that on my dashboard at all. This is what I see

Purchase shows in my logs but still no licenses..

I've reached out to support on multiple channels/routes (including chat/email/phone) to no avail.

Indeed there is nothing. I recommend you double-check if you purchased it to the right account.

The further help over the check should go to the support channel. Via email.

They'll collect needed information to review the purchase history from the system.

I think I cannot go any further with you.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.

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#4

3 Reply

2024-08-01 01:24:22

Posts: 5473

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Registered: 2023-06-09

Re:How long does it take to provision an Omada license after purchase?

2024-08-01 01:24:22

Thanks for posting in our business forum.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.

1

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#2

LV1

2024-08-01 18:07:22

Posts: 2

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-07-30

Re:How long does it take to provision an Omada license after purchase?

2024-08-01 18:07:22

Unfortunately I dont see that on my dashboard at all. This is what I see

615e29e0b0854f58afebaba08d316821

Purchase shows in my logs but still no licenses..

8ee203a69a9a4f20a960b8e86c3ce250

I've reached out to support on multiple channels/routes (including chat/email/phone) to no avail.

1

1

#3

2024-08-02 00:39:40 - last edited 2024-08-02 00:40:16

Posts: 5473

Helpful: 2620

Solutions: 1219

Stories: 0

Registered: 2023-06-09

Re:How long does it take to provision an Omada license after purchase?-Solution

2024-08-02 00:39:40 - last edited 2024-08-02 00:40:16

Thanks for posting in our business forum.

RitAur wrote

@Clive_A

Unfortunately I dont see that on my dashboard at all. This is what I see

Purchase shows in my logs but still no licenses..

I've reached out to support on multiple channels/routes (including chat/email/phone) to no avail.

Indeed there is nothing. I recommend you double-check if you purchased it to the right account.

The further help over the check should go to the support channel. Via email.

They'll collect needed information to review the purchase history from the system.

I think I cannot go any further with you.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.

Recommended Solution

1

1

#4