Hi  @robcool 

Are you trying to log in via the Omada cloud website?

Please share a screenshot showing the error message, please also include the URL of the webpage.

  @Vincent-TP I am logging in locally, going directly to the IP address of the controller. Here is a screen shot. I have checked pretty carefully and I did not get a verification email as far as I can tell. I did check spam and deleted emails. 

It also appears that I cannot access the system via the cloud anymore either. I can log into the clould, but when I launch my site there are no devices configured. 

The only thing I can think of that might have effected this would be having experimented with the cloud essentials. I had lost access to the cloud management, so I was experimenting with the free version of the clould essentials.

Thanks for your help!

  @Vincent-TP I tried to paste a screen shot in the last messge, but I cannot see it in the post. The screen said it had uploaded the file, do you see it?

 Hi @robcool 

Did you check the junk inbox of your email?

You may click this button to upload a picture:

Yes, as said in my last post, I did check all my mail including SPAM. There was no reason for the system to send me a verification anyway, I had been logging into the controller locally for several weeks. Here is the screen shot.

  @Vincent-TP 

 Hi @robcool 

Thanks for the screenshot. It seems like the OC200 is disconnected from the cloud. What's the status of the cloud LED on the OC200?

Are you login using a cloud account, which is normally an email account?

To login locally without the internet, you may try the local user account. After that, you may check the cloud connection.

  @Vincent-TP 

The cloud light is lit solid.

It is probably important to say again that I have always been able to log in locally, and I was able to log in via the cloud, and manage my system. I can not do either now.

The local login gives me the message in the screen shot that I attached. There is no reason I know of that it will not let me in, and I never saw anything saying it was sending me a verification email. One day it worked, the next day it did not.

I am attaching a screen shot of what I see when I log in via the cloud (cloud screenshot.png). The second screen shot shows what I see if I click on "launch" (cloud screenshot 2.png). There are no devices defined. It used to be that when I logged in to the cloud I would see my entire system. This actually quit working before the local login quit working.

Again, both cloud and local logins used to work, and now they do not.

I really need to be able to manage my network. If I need to do a reset of the controller to get back in let me know. I would rather not have to do that, but if I have to I will. There is one other support post out there that talks about the same issue, they had to do a reset to fix it.

Hi  @robcool 

At present, this problem seems a bit strange. It may not be possible to find the cause and solve it in a short time.

Resetting is the fastest way to restore management.

  @Vincent-TP 

OK, thanks. This appears to be a problem that others are having to, so trying to find out why might be a good idea.

I think this has something to do with the "Cloud Essentials" that I see when I try to use the cloud login. This all occurred around the same time. Is there some way for me to delete that cloud configuration and only use the local login?

  @Vincent-TP 

I am working on trying to figure this out. It appears to me that I have added a cloud based controller instead of cloud access to my hardware based conroller. I think that is what the "cloud essentials" is. I am not sure why that effects my local login, but it is the best theory I have right now.  I cannot get rid of the cloud essentials controller. When I try to make it forget it tells me I have to delete the sites first, and I cannot find where to delete the sites.