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ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN

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ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-04 13:49:04 - last edited 2024-10-11 01:20:43
Tags: #OpenVPN
Model: ER707-M2  
Hardware Version: V1
Firmware Version: 1.2.3

I've upgraded from ER605 to ER707-M2 to increase the no. of VPN IPsec site-to-site access.   But when remotely accessing the sites via the OpenVPN, the ER707 hangs-up, you can view through the OC300 controller that the local IP address of the OC300 disappears.  Wait for 5min then the IP comes back and ER707 comes back.    This doesn't happen with the ER605 when opening the CCTV apps.   What seems to be the problem, your help will be much appreciated.  Thanks!

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#1
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4 Reply
Re:ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-04 13:51:21

  @bmall 

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#2
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Re:ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-08 06:46:44

Hi @bmall 

Thanks for posting in our business forum.

Can you provide a video or screenshots for an illustration of the issue?

I am not following what's been described here.

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#3
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Re:ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-10 10:00:44
I've switched back to ER605 as our maintenance guys need to access the sites flawlessly. Btw, how do i post a pic here ?
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#4
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Re:ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-11 01:20:25

Hi @bmall 

Thanks for posting in our business forum.

bmall wrote

I've switched back to ER605 as our maintenance guys need to access the sites flawlessly. Btw, how do i post a pic here ?

Use any of the screenshot programs and paste them directly into the reply area.

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#5
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