ER-7412-M2 not getting full speed from ISP

ER-7412-M2 not getting full speed from ISP

ER-7412-M2 not getting full speed from ISP
ER-7412-M2 not getting full speed from ISP
2024-10-05 15:04:32
Model: ER7412-M2  
Hardware Version:
Firmware Version:

Just got this and plugged into my Xfinity comcast 1.4Gbps, but only getting 500Mbps. Got full speed with my previous router.

Setup:
No IDS/IPS enabled. 
port speed negotiation 2.5G to modem

OC300 Controller 

Mostly out of box configuration

Running latest firmware

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#1
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3 Reply
Re:ER-7412-M2 not getting full speed from ISP
2024-10-06 03:35:49

Hi  @Camfj141 

Does the modem support 2.5Gb?

Try to set the speed to a fixed instead of auto-negotiation.

DNS server tried any? Server of the speed test should be the nearest.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:ER-7412-M2 not getting full speed from ISP
2024-10-07 14:16:42

  @Clive_A 

speed is set to 2.5 

DNS is set to isp but also tried 1.1.1.1

Also tried ipv6 but still same speed 

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#3
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Re:ER-7412-M2 not getting full speed from ISP
2024-10-08 01:40:43

Hi @Camfj141 

Thanks for posting in our business forum.

Camfj141 wrote

  @Clive_A 

speed is set to 2.5 

DNS is set to isp but also tried 1.1.1.1

Also tried ipv6 but still same speed 

I require the following information:

Speed test result screenshot. You've tested it from the speedtest.net?

The firmware version of your 7412-M2. The latest one was released in Aug this year.

Disable IPv6 on both the router and the PC to make sure the test is done in IPv4 mode. Will you get any better speed?

Have you tried to connect the 1Gbps port? Will you be able to run full 1Gbps speed?

Can you show a picture of the physical connection from the modem port? In addition, what's the modem model number? And your previous router model.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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