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Omada Portal stuck at connectivitycheckgstatic

Omada Portal stuck at connectivitycheckgstatic

Omada Portal stuck at connectivitycheckgstatic
Omada Portal stuck at connectivitycheckgstatic
a week ago
Tags: #Network Connectivity
Model: ER7206 (TL-ER7206)  
Hardware Version: V2
Firmware Version: 2.1.2

Hey guys!

 

I have two independent sites, with the same hardware in both locations. I configured the Portal with Wifi for visitors, without authentication, on site 1 it works normally, as soon as it connects, it asks to log in, I just click on the Login button created by the Portal and the user navigates normally. 

 

On site 2, I made the same configuration, but when connecting to the Visitor network, the Portal opens and the login screen does not appear, the website connectivitycheck gstatic keeps loading infinitely, after a long time the Web page not available appears:

The web page at 192 168 40 1  webpages cs_dis could not be loaded because:

net.:ERR_CONNECTION_TIMED_OUT

I've already checked the OMADA service, firewall, nothing resolved. The controller is software, both PCs are the same, Intel i5 12th with 16GB of RAM.

The configuration on both sites is the same, where am I going wrong? The controller version is 5.14.32.2


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#1
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6 Reply
Re:Omada Portal stuck at connectivitycheckgstatic
a week ago

The web page at 192.168.40.1/webpages/cs_dis.html could not be loaded because:

net.:ERR_CONNECTION_TIMED_OUT

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#2
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Re:Omada Portal stuck at connectivitycheckgstatic
a week ago - last edited a week ago

Hi @RafaelMartins 

Thanks for posting in our business forum.

Same config even for the DNS servers?

What's this page? Is this your landing page or the controller portal page? I think this is not the resolved properly somehow. What would be the IP, gateway IP and DNS server when you connect to the WIFI?

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#3
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Re:Omada Portal stuck at connectivitycheckgstatic
a week ago

  @Clive_A Hello !

 

This page is the landing page (default controller portal page)

 

The settings for this network are:

Guest Network
VLAN 115 (guest) (already configured)
gateway: 192.168.40.1/26
DHCP range 192.168.40.2 - 62
DNS: 1.1.1.3 / 1.0.0.3
Lease Time 120minutes
Default Gateway: Auto

 

The smartphone connect, but keep stucked on this page after touching "login required" popup

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#4
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Re:Omada Portal stuck at connectivitycheckgstatic
a week ago

Hi @RafaelMartins 

Thanks for posting in our business forum.

RafaelMartins wrote

  @Clive_A Hello !

 

This page is the landing page (default controller portal page)

 

The settings for this network are:

Guest Network
VLAN 115 (guest) (already configured)
gateway: 192.168.40.1/26
DHCP range 192.168.40.2 - 62
DNS: 1.1.1.3 / 1.0.0.3
Lease Time 120minutes
Default Gateway: Auto

 

The smartphone connect, but keep stucked on this page after touching "login required" popup

Portal config screenshot.

You are using public DNS servers. Have you tried to use the default DNS and see if it can be resolved?

 

Landing page, the default controller portal page. So to speak that is a page you accessed after you have logged in to the portal.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#5
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Re:Omada Portal stuck at connectivitycheckgstatic
Thursday

I am having the same issue exactly using a TP-Link ER707-MS Router. It only has issues when enabling a portal on a network. If I disable the portal, I have no issues. 

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#6
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Re:Omada Portal stuck at connectivitycheckgstatic
Yesterday

Hi @RogueOverride 

Thanks for posting in our business forum.

RogueOverride wrote

I am having the same issue exactly using a TP-Link ER707-MS Router. It only has issues when enabling a portal on a network. If I disable the portal, I have no issues. 

Please provide the following information:

Exactly the same URL displayed like the OP?

What's the DNS server?

What's the controller version?

Firmware of your ER707-M2?

Screenshot of the portal config.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#7
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Information

Helpful: 0

Views: 113

Replies: 6

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