Outdoor Access Point stuck in preconfigured mode

Outdoor Access Point stuck in preconfigured mode

Outdoor Access Point stuck in preconfigured mode
Outdoor Access Point stuck in preconfigured mode
2025-05-13 14:49:22 - last edited 2025-05-15 02:37:41
Model: EAP225-Outdoor  
Hardware Version:
Firmware Version:

I have carried out reset to factory settings many times but I cannot get this AP to stop showing as preconfigured.

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#1
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1 Accepted Solution
Re:Outdoor Access Point stuck in preconfigured mode-Solution
2025-05-14 06:52:10 - last edited 2025-05-15 02:37:41

Hi  @RobPen 

 

The PRECONFIGURED status indicates that the device is not connected to the internet.

 

Please make sure the EAP225-outdoor is plugged into a router and have Internet access.

 

Below is a guide for your reference:

How to discover and manage Omada Devices via Cloud-Based Controller

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#2
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Re:Outdoor Access Point stuck in preconfigured mode-Solution
2025-05-14 06:52:10 - last edited 2025-05-15 02:37:41

Hi  @RobPen 

 

The PRECONFIGURED status indicates that the device is not connected to the internet.

 

Please make sure the EAP225-outdoor is plugged into a router and have Internet access.

 

Below is a guide for your reference:

How to discover and manage Omada Devices via Cloud-Based Controller

Recommended Solution
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#2
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Re:Outdoor Access Point stuck in preconfigured mode
2025-05-14 09:22:41

  @RobPen 

Hi there,

 

Many thanks for this.

 

I am embarrassed to say that this was the problem!

 

Our broadband provider attended recently to change our hub - and and that is when the access point stopped working.  I should have guessed.

 

Appreciate the help and the quick response.

 

Kind regards

 

Rob

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Re:Outdoor Access Point stuck in preconfigured mode
2025-05-15 02:37:36

  @RobPen 

 

Great to hear that the issue has been resolved! If you encounter any further problems or have additional questions, feel free to reach out. We're here to help! 😊

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