Have configured the Nano or Travel router according to the instructions, but it still shows no network.

 

Troubleshooting Tips

1. Verify the working mode of the router, and select the correct mode for the router: How to select the operating mode of TP-Link wireless multiple modes devices

2. Select the appropriate troubleshooting suggestion based on the working mode.

 

Case 1. For Router mode:

Login to web UI, go Advanced > Network > Status and check the WAN IP.

When WAN IP is 0.0.0.0 or LED light is red, please try the following suggestions:

Step 1: Restart your modem by turning it off, unplugging the coaxial cable, waiting 2–3 minutes, turning it back on, ensuring it restarts correctly, and then plugging the cable back in.

Step 2: Check if a PC or an old router can get online directly from the modem. If not, contact your ISP to check the modem. If yes, perform a MAC clone:How do I configure MAC Address Clone on my TP-Link Archer Router?

 

Note: Record the following for the MAC clone:

a. The IP, gateway, DNS, and subnet mask obtained by the PC or old router when connected to the modem.

b. The MAC addresses of the TP-Link router before and after the MAC clone.

 

If the suggestions above cannot help, please collect the following information and send to email support.forum@tp-link.com, and we will have a dedicated person to assist in analysis and follow-up:

1. Troubleshooting results.

2. Model number, hardware, firmware version of the router

3. ISP, model No. of the modem

4. The screenshot of PC's IP address, GW, DNS, and Mac address when connected to the modem

5. the screenshot of the router's Mac address after Mac Clone done

6. System log

 

 

Case 2. For Range Extender mode:

If the LED Light is off after Setup, please try the following suggestions:

Step 1: Verify you select and correctly enter the Home Wi-Fi name and password on the range extender.

a. By forgetting Wi-Fi and reconnecting to the home Wi-Fi, enter the password again.

b. On iPhone, go to WLAN-> highlight the connected network name, and enter the iPhone's password to see the password.

Step 2: Confirm no settings on the router to block/pause the internet of the Extender, such as Parent Control, Mac Filtering, or Access Control.

Step 3: Modify the following wireless setting on the Main router if possible. It will help us to locate which band has a connection issue with the router:

a. give different names for 2.4G and 5G Wi-Fi on the Main router.

b. fix the 2.4G channel to channel 1, 5G to channel 36.

Step 4: Locate the Extender close to the Router, in the same room as the router.

Step 5: Reset and Re-configure the Extender again. Use different method to set up, such as QS or WPS.

 

If the suggestions above cannot help, please collect the following information and send to email support.forum@tp-link.com, and we will have a dedicated person to assist in analysis and follow-up:

1. Where the Extender is placed. And where the main router is placed?

2. The LED status on the Extender.

3. Above troubleshooting results.

4. Log into the Extender with the Tether APP. Get and record the FW version.

5. Get the Router's Model, better to have a Picture of the Label on the router/modem router.

 

 

Case 3. For AP mode:

Step 1: Make sure the Internet is working properly on the main router.

Step 2: Change Ethernet cables, try different LAN ports on the main router (For TL-WR1502X, please also test both LAN and WAN ports)

Step 3: Make sure there are no advanced settings like Access Control on the main router.

 

If the suggestions above cannot help, please provide the details about router, like Model number, etc

 

 

Case 4. For 3G/4G Modem mode:

If the USB modem is not detected, please check if the USB modem is working properly by connecting it to another router to test.

If it is detected, but has no internet, please refer to:
How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 1)
How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 2)

Note it here: Internet > Connection Settings > check the option ‘Set the Dial Number, APN, Username: If you need to create new APN, please create e and Password Manually’

 

Note:

Some 3/4G modems and travel routers might encounter compatibility problems. It is not guaranteed that TP-Link travel routers will function properly with all models 3/4G modems.

So, for this case, you can do the following troubleshooting steps. If the issue is still not solved, it may be a compatibility issue.

If the travel router is newly purchased, please contact the retailer and return it.

 

If the suggestions above cannot help, please let us know the following information:

1. Troubleshooting steps.

2. Model number of 3/4G modem.

 

 

Case 5. For USB Tethering mode:

Please confirm if the phone has enabled USB Tethering (the name and setting steps of this setting may vary depending on the phone model).

For IOS system, you can refer to How to set up the TL-WR1502X travel router to check.

 

If the above suggestions are not helpful, please let us know the following information:

1. Phone’s model number and screenshot of USB Tethering settings.

2. Screenshot of Status page on the travel router.

 

 

Case 6. For Hotspot mode/WISP mode:

Step 1: Verify that the user entered the correct password. After forgetting the Wi-Fi and reconnecting to the home Wi-Fi, enter the password again.

Step 2: Confirm there is no limitation on the Wireless ISP end.

Step 3: Reset and reconfigure it.

 

If the above suggestions are not helpful, please help us collect the internet parameters and send here.

 

 

Case 7. For Client mode:

Step 1: Confirm the main network name and password by forgetting the Wi-Fi and reconnecting to the main Wi-Fi on the phone. Check the IP address on the phone.

How to find IP address on your devices​​​​​​​

Step 2: Ensure the main router doesn’t block the client router.

Step 3: Wire a PC to the travel router to check the IP address on the PC, the IP should be in the range of the main network.

Step 4: Reset the router and reconfigure it.

 

If it still cannot help, record the above troubleshooting results, please help collect the model number of the main router.