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[AX12 (US) V1] – Random Internet Disconnection for ~1 Minute Using Latest Firmware 1.1.22

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[AX12 (US) V1] – Random Internet Disconnection for ~1 Minute Using Latest Firmware 1.1.22

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
[AX12 (US) V1] – Random Internet Disconnection for ~1 Minute Using Latest Firmware 1.1.22
[AX12 (US) V1] – Random Internet Disconnection for ~1 Minute Using Latest Firmware 1.1.22
2025-06-14 09:27:41 - last edited 2025-07-08 09:41:51
Model: Archer AX12  
Hardware Version: V1
Firmware Version: 1.1.22 (Build 20240311)

o TP-Link team,

 

I am using the Archer AX12 (US) V1 router with the latest firmware version 1.1.22 (Build 20240311).

 

Lately, I’ve been experiencing a frustrating issue:

The internet connection randomly drops for about 1 minute and then comes back on its own. This happens a few times a day.

 

Details:

 

Model: Archer AX12 (US) V1

 

Firmware: 1.1.22 (Build 20240311)

 

Connection Type: PPPoE (ISP-provided)

 

No unusual settings; default DHCP enabled

 

Happens both in WiFi and LAN

 

 

I have already tried:

 

Rebooting the router

 

Resetting to factory settings and reconfiguring

 

Checking with ISP — they confirmed there is no line issue

 

 

This issue did not happen on firmware 1.0.25, so I suspect it may be related to the current firmware.

 

Could you please investigate this or confirm if a fix is coming in the next firmware release?

 

Thanks in advance.

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1 Accepted Solution
Re:[AX12 (US) V1] – Random Internet Disconnection for ~1 Minute Using Latest Firmware 1.1.22-Solution
2025-06-16 06:43:34 - last edited 2025-07-08 09:41:51

Hi @Shaun_Islam,

Welcome to our community.

 

For your issue, please try the following suggestions:

    1) When the internet drops, connect a PC directly into your modem to verify if your ISP Internet is stable.
    2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
    3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
    4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?

 

Best Regards.

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
3 Reply
Re:[AX12 (US) V1] – Random Internet Disconnection for ~1 Minute Using Latest Firmware 1.1.22-Solution
2025-06-16 06:43:34 - last edited 2025-07-08 09:41:51

Hi @Shaun_Islam,

Welcome to our community.

 

For your issue, please try the following suggestions:

    1) When the internet drops, connect a PC directly into your modem to verify if your ISP Internet is stable.
    2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
    3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
    4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?

 

Best Regards.

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
Re:[AX12 (US) V1] – Random Internet Disconnection for ~1 Minute Using Latest Firmware 1.1.22
2025-08-20 17:55:51

  @Shaun_Islam Pankajmazumder112@gmail.com  bro here is my email can you please share the tplink ax 12 Us v 1 firmwire i have accidentally updated it with th eu version 

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#3
Re:[AX12 (US) V1] – Random Internet Disconnection for ~1 Minute Using Latest Firmware 1.1.22
2025-08-21 05:45:28 - last edited 2025-08-21 05:47:32

Hello @Pankajuuuuu ,

Welcome to our community.

 

Please confirm that your router is a US version. Install the firmware in the US version, you can click Archer AX12(US)_V1_1.1.22 Build 20240311.

Generally, if you enable the auto update button on the Firmware Update page. It will get the latest version, and you don't need to manually update the firmware.

 

Best Regards.

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#4

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