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No option to upgrade firmware V 1.6

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No option to upgrade firmware V 1.6

No option to upgrade firmware V 1.6
No option to upgrade firmware V 1.6
2025-06-16 15:10:40 - last edited 2025-06-18 02:45:40
Tags: #Firmware Update
Model: OC200  
Hardware Version: V1
Firmware Version: 5.9.32

I just realized the firmware is outdated and not doing auto upgrades (like I have other controllers set.) But when I goto system settings, there is no option for upgrade. All that is there is export data. I have a screenshot and will try to upload.

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#1
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1 Accepted Solution
Re:No option to upgrade firmware V 1.6-Solution
2025-06-17 21:33:38 - last edited 2025-06-18 02:45:40

  @mrossiter 

 

Looks like you are an administrator but not the 'Master Administrator'. You need to be the master administrator to be able to update the controller.

 

What do you see when you go to the 'Account' section ?

 

'Account' section with the Master Administrator account : 

 

'Account' section with the administrator account : 

 

When I log in with the administrator account I have the same options in the settings tab as you.

 

Here's a guide I found : https://support.omadanetworks.com/ca/document/13146/

 

If you are indeed the master administrator then it is weird and you'll have to wait for @Vincent-TP .

 

Omada Controller : v5.15.24.17 Gateways : ER8411 V1.0, ER7206 v1.0 and ER605 V2.0 Switches : SG3428X v1.30 & TL-SG2008P v1.0 APs : EAP773 v1.0, EAP620HD v1.0 and EAP610 v3.0
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#11
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Re:No option to upgrade firmware V 1.6
2025-06-17 14:21:53

  @mrossiter 

 

to upgrade you will most likely have to log in to the controller locally

 

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#2
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Re:No option to upgrade firmware V 1.6
2025-06-17 14:32:11

  @MR.S I am logged in locally by IP

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#3
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Re:No option to upgrade firmware V 1.6
2025-06-17 14:52:59

  @mrossiter 

 

Ok, it's been years since I had an OC200 but I mean remember there was a tab where you could do a manual upgrade somewhere, have you seen it under global settings?

 

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#4
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Re:No option to upgrade firmware V 1.6
2025-06-17 14:54:52

  @mrossiter 

 

upgrade via Settings > System Settings > Hardware Controller Firmware > Manual upgrade in Global View,

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#5
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Re:No option to upgrade firmware V 1.6
2025-06-17 16:02:50

  @MR.S 

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#6
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Re:No option to upgrade firmware V 1.6
2025-06-17 16:04:56

  @mrossiter if you look at the pic, you will see. I am logged in locally with IP, Global, and bottom left settings. When I click it, all i get is the option for export data. There should be stttings in there to do an upgrade manually. No option to backup/restore either. I absolutely do not want to, but I may have to factory reset

 

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#7
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Re:No option to upgrade firmware V 1.6
2025-06-17 16:07:44

  @mrossiter 

 

strange, are you logged in as an administrator on the controller or are you an administrator with limited access. I think you have to be the owner to upgrade.

 

 

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#8
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Re:No option to upgrade firmware V 1.6
2025-06-17 16:10:14

  @MR.S yes, i am the administrator.. only one actually, locally and in the cloud

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#9
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Re:No option to upgrade firmware V 1.6
2025-06-17 16:19:15 - last edited 2025-06-17 16:20:06

  @mrossiter 

 

then I don't know, you'll have to wait for @Vincent-TP from Tp-Link

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#10
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Re:No option to upgrade firmware V 1.6-Solution
2025-06-17 21:33:38 - last edited 2025-06-18 02:45:40

  @mrossiter 

 

Looks like you are an administrator but not the 'Master Administrator'. You need to be the master administrator to be able to update the controller.

 

What do you see when you go to the 'Account' section ?

 

'Account' section with the Master Administrator account : 

 

'Account' section with the administrator account : 

 

When I log in with the administrator account I have the same options in the settings tab as you.

 

Here's a guide I found : https://support.omadanetworks.com/ca/document/13146/

 

If you are indeed the master administrator then it is weird and you'll have to wait for @Vincent-TP .

 

Omada Controller : v5.15.24.17 Gateways : ER8411 V1.0, ER7206 v1.0 and ER605 V2.0 Switches : SG3428X v1.30 & TL-SG2008P v1.0 APs : EAP773 v1.0, EAP620HD v1.0 and EAP610 v3.0
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#11
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