Dear TP-Link Omada Team,


I am facing an issue with my Omada Software Controller (running with a public IP). When I add any TP-Link switch or AP from a remote location, the devices are not automatically showing up on the Device page for adoption. I have to manually log in to each device and configure the Controller URL in the device settings; only then does the Software Controller detect the device for adoption.


Additionally, I recently added a switch at a remote location:

• Model: SG2210P v5.20

• Current Version: 5.20.5

• Target Upgrade Version: 5.20.10

However, the device fails to upgrade both online and manually, showing errors (screenshot attached for reference).

Could you please help me resolve:

1. Why remote devices are not appearing automatically for adoption?

2. Why the firmware upgrade (both online & manual) is failing?

Please note: remote locations are fully reachable from the controller network (both ways: remote → controller and controller → remote).


Looking forward to your guidance.