Home Network Community > Wi-Fi Routers > AX23 - update firmware problem
< Wi-Fi Routers

AX23 - update firmware problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AX23 - update firmware problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX23 - update firmware problem
AX23 - update firmware problem
2025-09-10 16:28:39 - last edited 2025-10-18 15:43:42
Model: Archer AX23  
Hardware Version: V1
Firmware Version: 1.20_1.1.1_20240822

Tplink X23 v1.20_1.1.1 – After upgrading to firmware 1.1.1, the PC frequently displays “This site can’t be reached.” Refreshing the page helps. Similarly, it's necessary to repeat update checks in Linux, so it's not an issue with Chrome itself.
Is it possible to perform a downgrade?
Is it worth trying a factory reset?

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:AX23 - update firmware problem-Solution
2025-09-11 11:34:21 - last edited 2025-10-18 15:43:42

Hello @gogo007 ,

Welcome to our community.

 

Does the error message “This site can’t be reached.” display when you try to log in to the web interface of the router? Have you tried both the IP address and the domain name of the router? 

Please use the Tether App to see if you can access the router.

 

If the issue occurs when you attempt to access certain websites, please take screenshots with the error message and test which websites are affected by this error.

You can try changing the DNS server on the router: How to Change the DNS servers on the wireless router and DSL modem router (New UI)?

Best Regards.

 

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:AX23 - update firmware problem-Solution
2025-09-11 11:34:21 - last edited 2025-10-18 15:43:42

Hello @gogo007 ,

Welcome to our community.

 

Does the error message “This site can’t be reached.” display when you try to log in to the web interface of the router? Have you tried both the IP address and the domain name of the router? 

Please use the Tether App to see if you can access the router.

 

If the issue occurs when you attempt to access certain websites, please take screenshots with the error message and test which websites are affected by this error.

You can try changing the DNS server on the router: How to Change the DNS servers on the wireless router and DSL modem router (New UI)?

Best Regards.

 

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 577

Replies: 1

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.