Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)

Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)

110 Reply
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
Yesterday

Hi  @Julian2111 

 

Thanks for the feedback. Here are some details we would like to know:

1. Please share a screenshot of your controller's Device page, which will help us identify the specific hardware and firmware versions of the SDN devices you are using.

2. When did this situation first occur? Since the update the pre-release firmware? 

3. Do you have any other SDN devices? Are they affected?

4. Did you forget the two switches and re-adopt them?

Julian2111 wrote

That issue with the devices connected over RJ45 to the SG3428X-M2 and ES205GP switches, are listed as offline (but they are definitely online, because e.g. my SIP server or my Smart Home server are accessible from the intranet and from external) in the controller (OC220) still exists. Even when setting the clients offline setting up to 10 minutes.

 

  0  
  0  
#111
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
Yesterday

  @Vincent-TP 

1.

2. At first I noticed it after the upgrade before, that happened sometimes but not that often. 

 

 

E.g. here my sip router. It is running all the time and sending data through the internet, but the controller says offline for 28 minutes, same for my smart home server or my 2 servers.

 

3. Omada is the onliest SDN system I use in my local network

4. Yes I already tried that

Home: 1x ER8411, 1x SG3428X-M2, 2x ES205GP, 1x EAP772 EU, 2x EAP653 EU, 1x 650 Desktop EU Test setup: 1x ER7412-M2
  1  
  1  
#112
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
Yesterday

  @Vincent-TP I think you don't understand it. 'Username' is the emailadres for authentication to the SMTP server. The 'Sender Email' is the email that is used when you send a email (alert for example).

 

But if you send a 'Test Email', it don't use the 'Sender Email' but 'Username'. It need to use the Sender Email, if filled in. 

 

If a user don't fill it, they dont need it, and then it use the 'Username'. Thats fine then, but when you use 'Sender Email' not.

  0  
  0  
#113
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
Yesterday

  @Julian2111
 

I noticed the same thing.

  0  
  0  
#114
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
21 hours ago - last edited 21 hours ago

Hi  @Julian2111 

 

Thanks for the reply. How will the affected clients return to connected status? Do you need to reboot them, or will they reconnect automatically?

Does this only affected wired clients? Was there any wireless client affected?

  0  
  0  
#115
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
21 hours ago

Hi  @Artur.Aragao 

 

Thanks for the feedback. Would you please give us more details about your situation:

what kind of clients are affected? how will they back to connected status?

Did this only occur after this update? Thanks.

Artur.Aragao wrote

  @Julian2111
 

I noticed the same thing.

 

  0  
  0  
#116
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
16 hours ago

  @Vincent-TP 

It only affects wired clients, wireless clients are shown correctly.

Their status automatically returns after hours to online.
Not sure if that is correct, but I think the weird thing is that the controller than says connected for 40 days or something, even if they were shown incorrectlly offline inbetween.

I think when switching from the Synology Docker Container (mbently version) to the windows software controller, I noticed it at first. Now with the OC220 it seems to occur as well.

Home: 1x ER8411, 1x SG3428X-M2, 2x ES205GP, 1x EAP772 EU, 2x EAP653 EU, 1x 650 Desktop EU Test setup: 1x ER7412-M2
  1  
  1  
#117
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
16 hours ago

  @Julian2111 

@Artur.Aragao 

 

Thanks for the detailed info. We had find out the reason for this situation and are working on it. Thank you so much for your feedback.

Julian2111 wrote

  @Vincent-TP 

It only affects wired clients, wireless clients are shown correctly.

Their status automatically returns after hours to online.
Not sure if that is correct, but I think the weird thing is that the controller than says connected for 40 days or something, even if they were shown incorrectlly offline inbetween.

I think when switching from the Synology Docker Container (mbently version) to the windows software controller, I noticed it at first. Now with the OC220 it seems to occur as well.

 

  1  
  1  
#118
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
15 hours ago

  @Vincent-TP No problem, the thing with that the only time is correct is true

e.g. my NVR, which also appeared now for around 1.5 hours offline, is when it appears online, online for almost 7 days in the controller.

Home: 1x ER8411, 1x SG3428X-M2, 2x ES205GP, 1x EAP772 EU, 2x EAP653 EU, 1x 650 Desktop EU Test setup: 1x ER7412-M2
  0  
  0  
#119
Options
Re:Hardware Controller (Built-in Omada SDN Controller V6.0.0) Pre-release (Release on 28th Sep)
2 hours ago

Vincent-TP wrote

  @Julian2111 

@Artur.Aragao 

 

Thanks for the detailed info. We had find out the reason for this situation and are working on it. Thank you so much for your feedback.

Julian2111 wrote

  @Vincent-TP 

It only affects wired clients, wireless clients are shown correctly.

Their status automatically returns after hours to online.
Not sure if that is correct, but I think the weird thing is that the controller than says connected for 40 days or something, even if they were shown incorrectlly offline inbetween.

I think when switching from the Synology Docker Container (mbently version) to the windows software controller, I noticed it at first. Now with the OC220 it seems to occur as well.

 

  @Vincent-TP

 

Exactly, but in my case, I noticed it happens with desktop clients that are on wireless.

  0  
  0  
#121
Options