Deco P9 firmare update problems.

Deco P9 firmare update problems.

Deco P9 firmare update problems.
Deco P9 firmare update problems.
Friday
Tags: #Firmware Update #Bug report
Model: Deco P9  
Hardware Version: V1
Firmware Version: 1.3.0 Build 20250804 Rel. 58832

I have three customers I set up with deco P9 v1s several years ago, all of which have had problems develop since the firmware update in August. 

 

Symptoms I've seen. 

 

-Frequent 'failed to save information' messages when trying to update via the app. 

-Decos losing communication when before the update they were stable. 

-Decos with white lights and working where the app says they're offline ('check again' does not find them)

-Direct access to web interface via 192.168.1.1 is slow/unreliable, often taking multiple refreshes of the page.

-Sporadic behaviour with TP-link DDNS (doesn't update/loses information) 

 

One of the networks has since been replaced, but the other two remain very unstable. 

 

Thanks for your help. 

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#1
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5 Reply
Re:Deco P9 firmare update problems.
Yesterday

  @Denarius 

 

I had the same issue after updating to 1.3.0 recently.

 

I've issued factory reset for all of my Deco P9 units and after that created a new network in the Deco App. 

 

Now my Deco P9 with 1.3.0 is stable and Deco APP works and shows correct status information on units.

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#2
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Re:Deco P9 firmare update problems.
Yesterday

 Hi there, thanks for the response. 

 

Glad it worked for you, sadly it didn't for me. I factory reset a number of times and even swapped the individual tower I was using as the master, but still all of the flakiness was on display. 

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#3
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Re:Deco P9 firmare update problems.
Yesterday - last edited Yesterday

  @Denarius 

 

I think the main magic is not in the device reset but in creating a new network in the APP.

If you've already done this, then probably the best thing to do is write to support

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#4
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Re:Deco P9 firmare update problems.
Yesterday
I didn't make it clear, but I did delete the whole network and physically reset all the decos for good measure.
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#5
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Re:Deco P9 firmare update problems.
Yesterday

  @Denarius 

 

Hi, thank you very much for your feedback.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

@David-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#6
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