Omada app error (Incompatible organization)

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Omada app error (Incompatible organization)

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Omada app error (Incompatible organization)
Omada app error (Incompatible organization)
2025-10-08 08:48:33 - last edited 2025-10-13 02:44:47
Hardware Version: V1
Firmware Version: 5.1.1

After updating the controller to version 6.0.0 my Omada app started returning the error message "Incompatible Organization", and the instructions to download the updated app.   BMy IOS app version is 4.25.58      Is there nothing more current??

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1 Accepted Solution
Re:Omada app error (Incompatible organization)-Solution
2025-10-09 16:56:34 - last edited 2025-10-13 02:44:47

  @ChrisK619 Currently, the Omada 6.0.0 beta is not compatible with the mobile apps, but they are working on a fix for the official release!

Check out our subreddit, r/Omada_Networks! Want to help test and give feedback on new products? Sign up for the US Enterprise Beta Program here! Need a ticket? Contact Technical Support
Recommended Solution
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6 Reply
Re:Omada app error (Incompatible organization)
2025-10-09 03:45:01

  @ChrisK619 -

 

I'm sorry this isn't a solution, but I thought you might want to know that you're not the only one. I'm in the same situation.

 

On a positive note, the web interface to the controller is much improved...

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#2
Re:Omada app error (Incompatible organization)-Solution
2025-10-09 16:56:34 - last edited 2025-10-13 02:44:47

  @ChrisK619 Currently, the Omada 6.0.0 beta is not compatible with the mobile apps, but they are working on a fix for the official release!

Check out our subreddit, r/Omada_Networks! Want to help test and give feedback on new products? Sign up for the US Enterprise Beta Program here! Need a ticket? Contact Technical Support
Recommended Solution
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#3
Re:Omada app error (Incompatible organization)
2025-10-11 07:53:32

  @ChrisK619 

i Ever since I upgraded the firmware of the hardware controller, the controller hasn't been connecting to the mobile app

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#4
Re:Omada app error (Incompatible organization)
2025-10-11 18:00:20

  @NeilR_M They just released an update labeled 5.0.54.  Does this support the new controller version?

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#5
Re:Omada app error (Incompatible organization)
2025-10-13 15:20:41

  @mackworth I just tested with an iPad we have in the office, looks like it does support the new version now! Test it out and let me know if you were successful!

Check out our subreddit, r/Omada_Networks! Want to help test and give feedback on new products? Sign up for the US Enterprise Beta Program here! Need a ticket? Contact Technical Support
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#6
Re:Omada app error (Incompatible organization)
2025-10-24 18:53:32

I have this problem as of today. There is no newer version of the app available in google play store.

The web UI looks good. However, the web UI is a little clunky on a mobile device. 

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#7