Issue with IOT devices disconnecting randomly every couple of days

Issue with IOT devices disconnecting randomly every couple of days

Issue with IOT devices disconnecting randomly every couple of days
Issue with IOT devices disconnecting randomly every couple of days
Monday - last edited Yesterday
Model: EAP653  
Hardware Version: V1
Firmware Version: 1.1.3 Build 20250326

I have IOT devices in a separate WLAN and LAN configuration which are randomly going offline, started about 2 months ago. The issue is random, in terms of timing, and the devices are also different brands (smart lights, smart plugs). The issue does not occur with other devices in separate WLAN such as my phone or laptop. 

I have tried to investigate the cause, and I did find a log which shows that it's likely a DHCP lease issue, as right before it goes offline I found this log: 

 

Gateway DHCP Client Module Information

WAN: DHCP client lease expired. Began renewing the lease.

Sep 09, 2025 08:58:38 pm"

I tried fix it with a DHCP reservation, didn't work. The only temporary workaround is to either reboot the Router or the Access Point which brings the devices back online until the next time they randomly go down.

The folliwing troubleshooting has already been tried to no avail:
 

  • Configure the 5GHz band to use Auto Channel selection.
  • Lower the DHCP lease time.
  • Install a beta firmware on the EAP .
  • turned off all Multicast/Broadcast Management features
  • only 1 access point, not multiple, not in standalone mode. 

 

THE AP is on the latest firmware. Other than potentially recreating a WLAN network which may or may not work, and also setting up a reboot schedule every night which is not ideal by any stretch of the imagination. IS there any ideas on why this could be happening? And How I can investigate further on the DHCP server side of things why it may not be able to assign a lease after the lease is expired? 

Thank you 
 

ER7206 v1.0

1.4.1 Build 20240117 Rel.57421

 

EAP653(US) v1.0

1.1.3 Build 20250326 Rel. 59878

 

 

SG2008P v3.20

3.20.13 Build 20250928 Rel.82909

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#1
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1 Accepted Solution
Re:Issue with IOT devices disconnecting randomly every couple of days -Solution
Yesterday - last edited Yesterday

Hi  @Domada 

 

Thanks for posting here.

We had posted a troubleshooting guide regarding to this, please have a check.

Troubleshooting Guide for Unstable IoT Device Connections

 

If it couldn't help, please reply with the mentioned info. Thanks.

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#7
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6 Reply
Re:Issue with IOT devices disconnecting randomly every couple of days
Monday

  @Domada Have you checked your DHCP pool size? Is it large enough to encompass all of your devices? 

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#2
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Re:Issue with IOT devices disconnecting randomly every couple of days
Monday
Hi, Yes the range is over 200 devices (/24) and I only have about ~15 devices total. It started 2 months ago, and nothing I know about changed, wouldn't be with the pool size.
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#3
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Re:Issue with IOT devices disconnecting randomly every couple of days
Monday

  @Domada Can you share the security settings being used for your WLAN? Also, would it be possible to update the firmware of the router as well? 

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#4
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Re:Issue with IOT devices disconnecting randomly every couple of days
Monday

  @NeilR_M 

Hi, for security setting, do you mean this? Its WPA-PERSONAL and WPA mode below:

 



For Firmware it says it's up-to-date, which version do you recommend? 
 

ER7206 v1.0

1.4.1 Build 20240117 Rel.57421

Up-to-date
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#5
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Re:Issue with IOT devices disconnecting randomly every couple of days
Tuesday

  @Domada If it's a U.S. model, looks like there's an update on the website. Here's the download file for you.

 

As for the WLAN security settings, thanks for that picture. Can you confirm all of your devices support WPA2 at a minimum? 

If the issue still persists after updating the firmware on the router, I recommend recreating the WLAN and seeing if the issue persists. 

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#6
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Re:Issue with IOT devices disconnecting randomly every couple of days -Solution
Yesterday - last edited Yesterday

Hi  @Domada 

 

Thanks for posting here.

We had posted a troubleshooting guide regarding to this, please have a check.

Troubleshooting Guide for Unstable IoT Device Connections

 

If it couldn't help, please reply with the mentioned info. Thanks.

Recommended Solution
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#7
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