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Can't Connect to new EAP225 outdoor

Can't Connect to new EAP225 outdoor

Can't Connect to new EAP225 outdoor
Can't Connect to new EAP225 outdoor
2 weeks ago - last edited a week ago
Tags: #Installation
Model: EAP225-Outdoor  
Hardware Version:
Firmware Version:

 

 

Hi,

 

I am trying to configure a simple outdoor network for external Wi-Fi. I have installed the same access points at another property without any issues.

I connected the AP to the router according to the diagram, and all LEDs are displaying correctly. When I attempt to set up the AP using the Omada app on iOS, I can see the default SSIDs for both 2.4GHz and 5GHz. I follow the startup instructions, but after saving the settings and updating the AP, it loses connection and is no longer discoverable in the app. The new network name appears on my phone, but it will not connect. The same issue occurs on my tablet and laptop.

I have reset the AP and tried configuring it through a web browser, but the problem persists.

I do not have a controller installed, as I plan to use the APs in standalone mode (fewer than three units).


Does anyone have any ideas? Could this be an issue with the router? Is there a way to update the firmware before set up?

Many Thanks 
 

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#1
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1 Accepted Solution
Re:Can't Connect to new EAP225 outdoor-Solution
a week ago - last edited a week ago

Hi  @AP813 

 

Thanks for posting here.

 

Normally, firmware upgrades should not affect network connectivity. Here are some troubleshooting tips when you have no internet access:

The EAP is usually plug-and-play, if you get no internet access from the EAP, please firstly confirm the main Router is working fine. Then check the points below and see if it helps:
    1. Ensure the EAP is hardwired to the router via an Ethernet LAN cable, use a standard CAT5 above cable for the connection. Usually, we can see a corresponding LED light up on the Router.
    2. Test the EAP's SSID with other wireless clients, eliminate the issue is from a specific client.
    3. Check the IP info on the wireless clients. To access the Internet, the clients need to get Default Gateway (Router) and DNS Server from your network through the EAP.
    4. Unplug the EAP, and connect a PC instead to the Router with the same Ethernet cable, check the IP info obtained on the PC and confirm it can get internet access.
    5. Reset the EAP: with the EAP powered on, use a pin to press and hold the reset hole for about 8 seconds until the LED flashes green-red-yellow to factory default settings.
    6. Repeat step 1)-4) if you still get no Internet access from the EAP, this is a detailed FAQ for more troubleshooting tips: https://www.tp-link.com/support/faq/3083/
If the issue still persists, please contact TP-Link support with the result of the above troubleshooting steps.

 

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#3
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Re:Can't Connect to new EAP225 outdoor
2 weeks ago

Hi @AP813,

 

It's probably just a misconfiguration in the AP's wifi.  You could try changing the configuration on just the 2.4GHz band and connect using the 5GHz band to troubleshoot.  

 

Alternatively, if you can get you laptop on the network using a wired connection you should be able to administer the EAP225 to troubleshoot the wifi via web UI; you'll just need it's IP.  Details on doing this are under "Method 2: Log in via the IP Address of the EAP" in this link: https://www.tp-link.com/us/configuration-guides/quick_setup_guide_for_standalone_omada_eaps/#_idTextAnchor007

 

I doubt it's a firmware issue, but you can upload new firmware from your local device via the web UI when it's accessible; better to do it using a wired connection though.

 

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#2
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Re:Can't Connect to new EAP225 outdoor-Solution
a week ago - last edited a week ago

Hi  @AP813 

 

Thanks for posting here.

 

Normally, firmware upgrades should not affect network connectivity. Here are some troubleshooting tips when you have no internet access:

The EAP is usually plug-and-play, if you get no internet access from the EAP, please firstly confirm the main Router is working fine. Then check the points below and see if it helps:
    1. Ensure the EAP is hardwired to the router via an Ethernet LAN cable, use a standard CAT5 above cable for the connection. Usually, we can see a corresponding LED light up on the Router.
    2. Test the EAP's SSID with other wireless clients, eliminate the issue is from a specific client.
    3. Check the IP info on the wireless clients. To access the Internet, the clients need to get Default Gateway (Router) and DNS Server from your network through the EAP.
    4. Unplug the EAP, and connect a PC instead to the Router with the same Ethernet cable, check the IP info obtained on the PC and confirm it can get internet access.
    5. Reset the EAP: with the EAP powered on, use a pin to press and hold the reset hole for about 8 seconds until the LED flashes green-red-yellow to factory default settings.
    6. Repeat step 1)-4) if you still get no Internet access from the EAP, this is a detailed FAQ for more troubleshooting tips: https://www.tp-link.com/support/faq/3083/
If the issue still persists, please contact TP-Link support with the result of the above troubleshooting steps.

 

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#3
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