unable to access vigi camera on mobile network

VMadhav

Monday - last edited Wednesday

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Registered: 2025-11-24

unable to access vigi camera on mobile network

Monday - last edited Wednesday

Tags: #VIGI Camera

Model: VIGI C540V

Hardware Version:

Firmware Version: 2.0.1 240221 Rel 58886

Camera works fine on wifi but app not working on mobile network, able to access stream on NVR. Please advise,

1 Accepted Solution

Ethan-TP

Wednesday - last edited Wednesday

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Registered: 2025-09-08

Re:unable to access vigi camera on mobile network-Solution

Wednesday - last edited Wednesday

@VMadhav

Thank you for your post.The reason it doesn’t work over mobile data is most likely that your camera is not bound to the cloud account.
Also, what exactly do you mean by “I can still reach the NVR’s video stream”? Screenshots illustrating this would be very helpful.

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