Linux software controller DB issue
Good afternoon team.
We had an incident with the MongoDB instance on our software controller and in the process of trying to resolve it has reset the controller back to the setup page when logging in.
Looking at the /opt/tplink/EAPController/data/db folder I believe the original WT files may still be present along side new ones however they are not being used by Mongo.
Can you advise how we can identify if this is the case and how we can restore those files?
Many thanks
Hi @Jamie_S
Thanks for posting here.
To understand the situation better, please give us the following info:
1. What's the firmware version of the controller?
2. What kind of issue? Failed to launch the controller? Please share some screenshots.
3. In the process of trying to resolve it
>>>What did you trying?
4. it has reset the controller back to the setup page when logging in.
>>Please also share a screenshot.
You may refer to the following to do some troubleshooting:
What to do if you cannot find the page of Omada SDN Controller
