Archer Ax23 short internet dropouts

Archer Ax23 short internet dropouts

Archer Ax23 short internet dropouts
Archer Ax23 short internet dropouts
a week ago
Model: Archer AX23  
Hardware Version:
Firmware Version:

Hello,

 

I am using a TP-Link Archer AX23 router, hardware version 1.20.

 

The router worked perfectly for about one year with OneMesh, Smart Connect and other smart features enabled. However, about two months ago I started experiencing problems in the form of short, intermittent internet dropouts. The connection (both Wi-Fi and Ethernet) disconnects for a few seconds and then automatically reconnects.

 

I have already tried the following troubleshooting steps:

 

- factory reset

- reconfiguring the router with different settings

- replacing Ethernet cables

- downgrading the firmware

 

Unfortunately, none of these steps resolved the issue.

 

Could you please advise what might be causing this problem and how it can be fixed?

 

Thank you very much for your help.

 

Best regards

  0      
  0      
#1
Options
1 Reply
Re:Archer Ax23 short internet dropouts
Yesterday

Hello @Martin8188 ,

Welcome to our community.

 

What is the firmware version of your router now? Please refer to How to find the hardware and firmware version of my TP-Link device

When the internet drops, will the internet light turn orange/red? Please try the suggestions of Troubleshooting: The internet connection is unstable when connected to the EasyMesh Network.

 

Even if you downgrade the firmware, the network connection remains unstable, correct?

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
  0  
  0  
#2
Options