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WLAN Optimization not working for while now.

WLAN Optimization not working for while now.

WLAN Optimization not working for while now.
WLAN Optimization not working for while now.
3 weeks ago - last edited 18 hours ago
Tags: #AI WLAN Optimization #Network Connectivity #Roaming #Mesh
Model: EAP650-Wall   EAP655-Wall   EAP725-Wall  
Hardware Version: V1
Firmware Version: 650 on 1.3.3, 655 on 1.4.3 and 725 on 1.2.0

Hi All,

 

I am writing to request technical support regarding issues I am experiencing with WLAN Optimization.

 

I currently have 21 EAPs in use. Although I could only mention three in the fields above, I have attached the full sheet to this email for your reference.

 

I have been attempting to run WLAN Optimization for some time, but the process fails every time. I have tried running both Global Optimization and Auto WLAN Optimization, as well as various custom options, but none of these attempts have been successful. The last recorded successful scan was on December 28th.

 

This issue is becoming urgent as my network is currently very congested, making it difficult to connect to the internet in several locations. I have attached screenshots of the errors for your review.

 

Could you please help me identify what the issue might be and how to resolve it?

 

Thank you,

 

 

 

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#1
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1 Accepted Solution
Re:WLAN Optimization not working for while now. -Solution
18 hours ago - last edited 18 hours ago

 

 

We have identified the root cause of the issue and are preparing a beta firmware to resolve it. 
 
Temporary workaround: Add all the EAP-outdoors to the excluded list.
Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
Recommended Solution
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#8
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8 Reply
Re:WLAN Optimization not working for while now.
3 weeks ago - last edited 3 weeks ago

Hi  @Vishlamba 

 

Thanks for posting here.

 

What's the controller are you using? Please also note the firmware version.

 

Did you change any settings on December 28th?  Or can you recall any change around that day?

 

BTW, the firmware of EAP655-wall is not the latest one, you may update it:

 

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:WLAN Optimization not working for while now.
3 weeks ago - last edited 3 weeks ago

  @Vincent-TP  hi

 

thank for your reply my controller is OC300 V1, 6.1.0.19, 1.32.10 Build 202601117 Rel 84796. 
 

the only recent change I have done is change 3 of my EAP 650 with EAP 655 around the 16th Jan 2026

 

My EAP 655 is US version, Can you please confirm if the above version work for me ? As it says EU? Thanks 

 

 

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#3
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Re:WLAN Optimization not working for while now.
3 weeks ago

Hi  @Vishlamba 

 

Yes, they are the same. You can proceed with the update.

Vishlamba wrote

  @Vincent-TP  hi

 

thank for your reply my controller is OC300 V1, 6.1.0.19, 1.32.10 Build 202601117 Rel 84796. 
 

the only recent change I have done is change 3 of my EAP 650 with EAP 655 around the 16th Jan 2026

 

My EAP 655 is US version, Can you please confirm if the above version work for me ? As it says EU? Thanks 

 

 

 

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#4
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Re:WLAN Optimization not working for while now.
3 weeks ago

  @Vincent-TP Hi

 

The update for all 3 EAP went well thanks for that, any update in WLAN optimization issue ? Thanks

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#5
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Re:WLAN Optimization not working for while now.
3 weeks ago

  After the update I tried WLAN optimisation again and it again failed 

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#6
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Re:WLAN Optimization not working for while now.
3 weeks ago

  @Vishlamba 

 

Thank you so much for taking the time to post the issue on the TP-Link community!
To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID260204680. Please check your inbox and confirm that the support email was received. Thanks!
Once the issue is resolved, please update this thread with your solution to help others who may encounter the same problem.
Many thanks for your excellent cooperation and patience!

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#7
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Re:WLAN Optimization not working for while now. -Solution
18 hours ago - last edited 18 hours ago

 

 

We have identified the root cause of the issue and are preparing a beta firmware to resolve it. 
 
Temporary workaround: Add all the EAP-outdoors to the excluded list.
Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
Recommended Solution
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  0  
#8
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Re:WLAN Optimization not working for while now.
14 hours ago

  @Vincent-TP 

 

Thank you for the solution; it worked well and my indoor APs are now optimized. I will wait for the beta update to address the remaining units. Currently, I was able to optimize 12 out of 21 APs, as my three outdoor APs and the remaining mesh units do not seem to support AI Optimization.

 

I appreciate your help and the great support you have provided.

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#9
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