ER8411 hang
The EP8411 v1.0 with firmware 1.3.6 is connected to three internet providers. The network is managed by an OC300 controller.
Once every few weeks or less, users experience internet outages. External access to the router via VPN is also lost. Access to the OMADA cloud console is also lost. During these times, the LEDs on the front panel remain lit as usual.
Unplugging both power cables and then plugging them back in helps.
There are no messages in the logs that can help troubleshoot the problem.
I connected a cable to the EP8411 serial console. During the outage, no messages appear in the console.
What can I do to resolve this issue?
