ER8411 hang

ER8411 hang

ER8411 hang
ER8411 hang
2 weeks ago - last edited 2 weeks ago
Model: ER8411  
Hardware Version: V1
Firmware Version: 1.3.6

The EP8411 ​​v1.0 with firmware 1.3.6 is connected to three internet providers. The network is managed by an OC300 controller.

 

Once every few weeks or less, users experience internet outages. External access to the router via VPN is also lost. Access to the OMADA cloud console is also lost. During these times, the LEDs on the front panel remain lit as usual.

 

Unplugging both power cables and then plugging them back in helps.

 

There are no messages in the logs that can help troubleshoot the problem.

 

I connected a cable to the EP8411 ​​serial console. During the outage, no messages appear in the console.

 

What can I do to resolve this issue?

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#1
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5 Reply
Re:ER8411 hang
2 weeks ago

  @Zhmak How are your internet providers set up? What is your link backup setup for the device? Do you have the device plugged into a UPS or battery backup?

When did this issue begin? Were there any changes to the network prior to this issue starting? 

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#2
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Re:ER8411 hang
2 weeks ago

NeilR_M wrote

  @Zhmak How are your internet providers set up? What is your link backup setup for the device? Do you have the device plugged into a UPS or battery backup?

When did this issue begin? Were there any changes to the network prior to this issue starting? 

 

First provider is static IP (with IP some aliases)

Second is configured via DHCP

Third is PPPoE

 

Load balancing weights set up as 5:8:1. And VPN service which fail too is on first provided.

 

Link backup is disabled. Shouldn't load balancing keep users online? Judging by the balancing weights, users access the internet through a third provider. And I connect to the VPN through the first provider. It's doubtful they're disconnected at the same time. The provider's equipment is also powered by a UPS.

 

Gateway is connected to line interactive UPS. And there is no power outages during this problem.

 

There are no log entries about internet outages or port shutdowns.

 

I don't know what started this. It happens too rarely to be related to any changes.

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#3
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Re:ER8411 hang
2 weeks ago

I set up a periodic reboot of the gateway every morning. This significantly reduced the number of freezes. Before, they happened once a week or more often.

 

Оccasionally strange message appear on the gateway physical console:

free(): invalid pointer

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#4
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Re:ER8411 hang
2 weeks ago

  @Zhmak 

 

I have seen this exact scenario. 

 

Do you have bandwidth controls enforcing bandwidth limits on the WAN connections?  I have found if you have more than about 4 rules VLANs will start randomly losing internet traffic, which can be resolved by togglign the bandwidth rule off and on again.

 

Keeping my rule set below a total of 4 and this has not happenned.  I have reported this

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#5
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Re:ER8411 hang
Wednesday

  @GRL 

Bandwidth Control switch is disabled in Network Config - Transmission -
Bandwidth Control  
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#6
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