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VIGI C330I connection issue

VIGI C330I connection issue

VIGI C330I connection issue
VIGI C330I connection issue
Friday
Tags: #VIGI Camera #Network Connectivity
Model: VIGI C330I  
Hardware Version: V1
Firmware Version: 2.2.0 Build 250905 Rel.61693n

I have 3 VIGI C330I. 

 

Working:

> 2x are connected directly to VIGI NVR1008H-8P.

 

Issue:

> 1 camera has an issue. It is connected to a TL-POE150S then a TP-Link TL-SG108E switch which then connects it to my home network.

> This setup has been working for more than 2 years now. I have not made any network change.

> It is currently not accessible (No network video. in monitoring screen). The odd thing is that it turns on daily at night. It works for a few seconds or minutes then gets disconnected again. During daytime, it is totally down. 

> I checked the POE injector and its connections and everyting looks okay. I have not checked the connection directly to the camera since it is at a high area.

 

Any inputs on what I can check or do to fix the issue?

 

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#1
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3 Reply
Re:VIGI C330I connection issue
Saturday

Hi  @Kurisu-san 

Thanks for posting in our business forum.

May I confirm your network topology to begin with?

When the issue happens, there is a black screen on the monitor? Did you try to ping this IP on your NVR under Settings>System Management>Diagnostic Tool or on the same local network with a PC?

Since it disconnects frequently, would it recover automatically or you need to perform a manual reboot?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:VIGI C330I connection issue
Saturday

  @Hank21 

 

Thank you for your reply.

 

Please see my responses below:

May I confirm your network topology to begin with?

>> star topology. I have a main router where all devices are connected.

 

When the issue happens, there is a black screen on the monitor? Did you try to ping this IP on your NVR under Settings>System

Management>Diagnostic Tool or on the same local network with a PC?

>> yes, in the dashboard,the screen for the camera with issue is black ("No network video"). When it goes up, I can ping the IP of the camera. If it is down, I cannot ping the IP.

 

Since it disconnects frequently, would it recover automatically or you need to perform a manual reboot?

>> It just goes up automatically, but it does not last long, only for a few seconds or minutes. Also, it only happens at night, which makes it odder.

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#3
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Re:VIGI C330I connection issue
Yesterday

Hi  @Kurisu-san 

Thanks for your valuable feedback.

You may try to change the cables between this camera and the switch and poe150S. If the issue still persists, please try to connect this camera to the NVR or just switch the port of one of the two working C330I with this one as well and see if the same issue would happen again.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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