Ooma Telo fails to connect

Ooma Telo fails to connect

Ooma Telo fails to connect
Ooma Telo fails to connect
Yesterday
Tags: #Routing #VoIP
Model: ER605 (TL-R605)  
Hardware Version: V2
Firmware Version: 2.3.2

So I've recently tried to purchase the Ooma VoIP adapter to add as home phone to my network. 

 

I initially had problems out of the gate. I was able to finally get the Telo device to register correctly by directly connecting it to my ISPs ONT. However if I connect it on my network it fails to establish a connection. 

 

I was originally in standalone mode and went to a software controller and adopted as I was seeing that there was more granular control from the Omada panel. However everything I've tried has failed . 

 

I've tried the following: 

 

The ISP and ONT pass the traffic perfectly when directly connected.

 

The MTU is a clean 1500.

 

Every anomaly, flood, and SPI firewall defense is disabled.

 

Hardware offloading is off.

 

The ports are hard-forwarded, and the native LAN DMZ still fails.

 

VPN Passthrough (IPsec/PPTP/L2TP) is enabled.

 

Contacting Ooma support basically told me that they're seeing intermittent connection but they're failing to see the VPN via OpenVPN be actually established properly. My latest research is showing that it could be the NAT rules and the suggestion from AI was to enable full-cone NAT which there doesn't appear to be an option to do so. And there is no way to directly edit the firewall rules.

 

I tried using the device as the initial router but even at that connecting it to the WAN port of my ER 605 failed to actually allow it to get to the internet. Although this would have been solely a test as my reason for having the 605 is to have multi-WAN functionality.

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#1
3 Reply
Re:Ooma Telo fails to connect
Yesterday

Hi,  @Jeffjones72 
Thank you for posting your query on our business forum.

Could you kindly confirm the following information with us:
Have you configured the VoIP function? Additionally, have you set up OUI-based VLAN on your switch to add your ip phone to your network?

You may refer to the relevant post here for reference:Where is the “Add Device” button under “VoIP Device”? - Business Community

 

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#2
Re:Ooma Telo fails to connect
Yesterday

  @Nathan-TP 

 

This is not a straight up IP phone. This is an Ooma device. 

 

It is essentially a small self-contained router in and of itself. I have not set up any voice specific settings on the Omada dashboard as I didn't feel they were relevant. All of my research has been showing that this is a corruption of the UDP packets. The device works perfectly fine when directly attached to my ONT but not to the router itself. Like I posted previously I put it in its own DMZ, I've set up port forwarding on specific ports that I was able to find and I also set up a blanket port forwarding called dirty DMZ that forwards everything to that device. But no matter what I try I cannot get stable communications between that Telo device and the Ooma network.

 

I've tried Ooma support and they've tried a few things with me but basically are saying that it's my router that's causing the issue. Everything is pointing me to using a different router and most of that is to inexpensive consumer model routers. However that does not support my ultimate setup of having multi-WAN capability.

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#3
Re:Ooma Telo fails to connect
11 hours ago

 Hi,@Jeffjones72 

Thank you for providing the key information we requested.

Could you please try configuring One-to-one NAT for your Ooma device to see if this resolves your issue? You may refer to this guide for the full configuration steps:How to configure One-to-One NAT on an Omada Gateway | Omada Network Support

Additionally, could you please check whether SIP LAG is enabled on your device? If it is already enabled, kindly disable it and test whether it helps.

 

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#4