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My account is connected to a hotel in China. Why???

My account is connected to a hotel in China. Why???

My account is connected to a hotel in China. Why???
My account is connected to a hotel in China. Why???
Tuesday
Tags: #security

It's as simple as that, my account has seemingly got a hotel in China linked to it with dozens of live clients, unless its some sort of demo?? I can't get the extender to work in my own house up the stairs yet I can (I'm assuming) disrupt the system of a hotel thousands of miles away (I'm in the UK). 

 

The live chat option is absolutely pointless so this is my next resort - after this I'll be disconnecting and deleting everything on the account that is under my name and email address so any help gratly appreciated as I don't particualrly want to disrupt anything for anyone! I would however like the extender to work in my own home.

 

Thanks!

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Re:My account is connected to a hotel in China. Why???
Wednesday

Hello @Jemola ,

Thank you for bringing this matter to our attention. We value your feedback highly and fully understand the inconvenience this situation has caused you.

 

To help us investigate and resolve this issue as efficiently as possible, we would like to collaborate with you to gather more specific details. If it is convenient for you, could you please provide the following information? This will help us quickly pinpoint the root cause of the problem.

  • The model number of your TP-Link device (please refer to the device label for this):

How to find the model number of your TP-Link device

How to find the hardware and firmware version of my TP-Link device

  • If you use the Tether App to manage your TP-Link device, please provide your TP-Link ID and the App version you are using.
  • What client devices are connected to your network? Please specify their exact model numbers.
  • Most importantly, how did you determine that your TP-Link device was connected to a large number of "live clients"? Could you please provide relevant screenshots?
  • If you have any other relevant information, please feel free to include it as well.

 

Please send the information requested above to support.forum@tp-link.com, attaching [Forum ID 865600] and the details; a dedicated specialist will then assist you with the analysis and follow-up.

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security