AEP225 won't adopt

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AEP225 won't adopt

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AEP225 won't adopt
AEP225 won't adopt
2020-05-12 16:06:21

I am soooo frustrated.  The AP will not adopt in the Omada Controller.  I have a very simple setup at home....Router, DLink DES-1108 switch (so I can have some items hardwired), AEP225 connected to the switch with the POE Injector that came with the AP.  Have tried and tried to get the AP to adopt and it gives error that the username or PW is incorrect.  I have reset the AP several times so this Name and PW should be the admin/admin, correct?  Am I missing something?  I'm an IT guy for the local school district and know a little about networks and still can't get this to work.  

 

I have internet if wired direct through the DLink switch, I can see the SSID and connect to it via wifi, but no internet.  Help please....I've vbeen working on this for 2 days now.

 

Please don't assume I'll know what you're taling about....I need step by step help on this one.  Or I'm sending this AP back to Amazon and getting a diffwerent one.

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#1
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17 Reply
Re:AEP225 won't adopt
2020-05-12 16:48:01

Hi @dsmith5428,

 

I would have assumed that a hardware reset should reset the AP local admin password back to admin/admin as you described.  But if you changed it, see if you can change it back from the admin website of the EAP (assuming you can log in).  Also try doing a software reset while you're logged in.

 

Which Omada are you using?  Software or OC-200?

 

Some things to try:

 

1) Make sure Omada is updated to current version

https://www.tp-link.com/us/support/download/eap225/#Controller_Software

 

2) Make sure EAP is updated to current version

https://www.tp-link.com/us/support/download/eap225/#Firmware

 

3) Try the EAP Discovery tool:

https://www.tp-link.com/us/support/download/eap225/#EAP_Discovery_Tool

 

Here are some related documents:

https://www.tp-link.com/us/configuration-guides/introduction-of-eap-adoption/?configurationId=22336#maintaining_2_3

https://www.tp-link.com/us/configuration-guides/quick_start_guide_standalone_eap/?configurationId=18701#_idTextAnchor003

 

How many EAP do you have?  If only one, you don't have to use the Omada management application.  Even if more than one, you only _need_ Omada if you want fast roaming and / or wireless MESH.  Granted, it's nice to have in any case.

 

-Jonathan

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#2
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Re:AEP225 won't adopt
2020-05-12 17:09:00
The discovery tool finds the AP. It's pending. If I click on manage, this is what I have: Status: Pending Model: EAP225 IP: 192.168.0.254 MAC: correct Controller Host/IP: Username: PW:
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#3
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Re:AEP225 won't adopt
2020-05-12 17:18:00
Using the Omada software. I tried configuring direct with the IP in a browser. It completes, shows up as a wifi connection but no internet. I am only using 1 AP.
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#4
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Re:AEP225 won't adopt
2020-05-12 17:26:37

Hi @dsmith5428,

 

What is the IP address of your gateway?  Is your subnet 192.168.0.x? 

 

Is it possible your local subnet is different from the one the EAP is trying to use?  E.g. 192.168.1.x?  Is the EAP failing to lead an IP address from your DHCP server (which is probably part of your router?)

 

This would explain why the EAP cannot "talk" on your home network.  And why wireless clients are assocated with the EAP cannot get to the network/internet.

 

-Jonathan

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#5
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Re:AEP225 won't adopt
2020-05-12 17:27:45

Similarly, double check your subnet masks.  These should all be 255.255.255.0.  But if DHCP is working properly, the EAP should get all of this info from the DHCP server/service -- assuming your router is set correctly.

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#6
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Re:AEP225 won't adopt
2020-05-12 17:34:01
Router is 192.168.100.1
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#7
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Re:AEP225 won't adopt
2020-05-12 17:46:28 - last edited 2020-05-12 17:47:25

Hi @dsmith5428,

 

Well that's your problem.  All devices connected to a non-VLAN'ed switch (Layer2) need to be configured for the same subnet in order to talk with each other.  So 192.168.100.x  Unless the "zero" you mentioned before (192.168.0.x) was a typo.

 

1) Make sure the EAP is configured for DHCP (or set it manually to a free IP on the correct subnet)

2) Check/replace the cable (the leading cause of link negotiation failures)

3) Ensure the DHCP server on your router is set to support enough clients (e.g 50 or 100 or so) depending on how many devices you have on your network.

 

-Jonathan

 

 

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#8
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Re:AEP225 won't adopt
2020-05-12 17:50:16
The router is a set config, there's no changing any settings. I've set the AP to 192.168.100.254, subnet 255.255.255.0 with the same results. Won't adopt. If I reset the AP then access it via IP 192.168.0.254, set the new login and PW, set the SSIDs for 2.4 and 5, it configures, I join it in wireless, check the box that says I did so and finish. Then change my network setting back obtain automatically, I connect to the internet no problem, open the controller in web browser, the AP shows pending, adopt and it fails. I retry using the user/PW I setup when configuring the AP via IP, still fails. This can't be this difficult. I'm either missing something or the AP is bad?
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#9
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Re:AEP225 won't adopt
2020-05-12 17:51:58
Router is a Arris SB6190
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#10
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Re:AEP225 won't adopt
2020-05-12 17:56:08
I can set the EAP to DHCP but it asks for primary DNS server. What would that be?
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#11
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