Controller version                           Omada_Controller_V4.1.5_Windows_32bit&64bit

AP Model                                            EAP225-Outdoor(EU) v1.0

AP Firmware Version                     1.20.0 Build 20200422 Rel. 70543

CPU                                                       Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz

RAM                                                      8 GB

Switch Model Number                  TP-Link JetStream T1500G-10MPS

Redirecting to                                   Specific website

Case Description:

After successful configuring for all four AP’s and after DHCP update IP (24 hours) for all AP’s, the controller lose connection to all four AP’s (DISCONENCTED)

We are unable to access the device neither using controller nor using stand alone to the new AP IP.

Login page open, prompt for username and password, admin admin failed, admin and controller password failed, cloud account credentials also failed.

On the first occurrence, We had to hardest all four AP’s, to be able to adopt the AP’s using master credentials admin admin.

This issue happened twice, this is totally unaccepted and inappropriate, we need permanent solution, We are using this as a public Wi-Fi access as a marketing tool for our customers.