Not all AP displayed on client distribution pie chart

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Not all AP displayed on client distribution pie chart

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not all AP displayed on client distribution pie chart
Not all AP displayed on client distribution pie chart
2021-01-22 13:36:49
Model: OC200  
Hardware Version: V1
Firmware Version: 1.7.3 Build 20201119 Rel.63433

I have 3 switches and 4 AP's, but only 3 AP's are represented on the client distribnution pie chart

 

Bug, or limitation ?

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#1
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Re:Not all AP displayed on client distribution pie chart
2021-01-27 09:13:56

Dear @Tescophil,

 

I have 3 switches and 4 AP's, but only 3 AP's are represented on the client distribnution pie chart

 

The Client Distribution widget uses a sunburst chart to display the real-time distribution of connected clients on the site.

 

The chart has up to three levels. The inner circle is divided by the device category the clients connected to, the middle is by the device name, and the outer is by the frequency band. You can hover the cursor over the slice to view specific values.

 

It seems that only 3 APs have clients connected when you check the client distribution pie chat.

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Re:Not all AP displayed on client distribution pie chart
2021-01-27 09:45:02 - last edited 2021-01-27 09:52:04

@Fae @Fae Hi, no, thats not the case, all AP's have clients connected. The chart is still not showing any data for AP4 which has 4 clients connected.

 

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Re:Not all AP displayed on client distribution pie chart
2021-01-28 03:14:15

Dear @Tescophil,

 

Hi, no, thats not the case, all AP's have clients connected. The chart is still not showing any data for AP4 which has 4 clients connected.

 

 

I see, I've reported this to the senior engineer for further tests. Thank you for your feedback!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Not all AP displayed on client distribution pie chart
2021-11-11 17:47:59 - last edited 2021-11-11 17:51:33

@Tescophil @Fae 

 

Just to reinforce the existence of this issue, I have the exact same issue.  I have (3) EAP245(US) v3.0's and (1) EAP225-Outdoor(US) v1.0 and the Client Distribution Pie Chart never shows any more than (3) EAP's at a time (i.e., never shows a fourth EAP). I am running the latest Firmware on all of my hardware - including (1.9.3 Build 20210914 Rel.39903) for the OC200 Hardware Controller (version 4.4.6).

(1) TL-R605 v1.0 Router/Gateway (1) OC200 v1.0 Controller (1) TL-SG2210P v3.20 POE Switch (2) TL-SG2218 v1.0 POE Switch (3) EAP245 v3.0 Access Point (1) EAP225-Outdoor v1.0 Access Point
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