This Article Applies to:

ER605_v1_1.1.1 or ER7206_v1_1.1.1 managed by Omada Controller v4.3.5 and above

Background:

The Omada Gateway firmware 1.1.1 has added the support for IPv6, so does the Omada Controller v4.3.5 and above. Recently we received feedback from our forum user that clicking the "Pre-Populate" feature below will be prompted "General Error", in the meanwhile, the WAN’s IPv6 settings get lost. 

The original post can be found HERE.

 Available Solutions:

TP-Link R&D team has located the problem and the issue will be fixed in the subsequent update Controller v4.4.6.

[Case Closed] Update:

Omada Controller v4.4.6 has already been released to fix the issue, please check this post or an update.

Kind note that the issue only occurs when

1) there is IPv6 setting configured on the WAN interface,

2) you click the Pre-Populate option under WAN -> Load Balancing with Omada Controller v4.3.5 and above.

As a temporary solution, if you happen to suffer from this issue, please try the following steps to fix it:

1. Disable the IPv6 setting on the LAN.
2. Reconfigure the WAN’s IPv6 settings.

If you want to configure Load Balancing Weight, please navigate to Dashboard to test the WAN speed:

Method 1:

Method 2:

Then specify the Load Balancing Weight according to the test result of each WAN without clicking the “Pre-Populate” option.

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Keywords: Load Balancing Weight, Pre-Populate, WAN IPv6, Speedtest