URGENT! CRITICAL ISSUE - ADOPTING-PROVISIONING LOOP -> OC300 after cloud update to 5.0.29
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@Fae Just made the update for OC300 to 5.0.29 from the Omada Cloud. All 68 AP EAP225 jumping in the loop of adopting and provisioning. The network and business are paralyzed. NEED URGENT HELP!
UPD: Downgraded to 4.4.6 with the old config backup. Totally disappointed why TP-Link published FW with bugs and did not test properly before.
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UPD. With a remote connection to the network, the Support Team found the issue with the AI Roaming feature. After disabling, the network becomes operational with 5.0.29. A new FW update will be released soon. @Fae, The Support Team - Thank you very much for the quick response.
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Dear @Alex_UTS,
Alex_UTS wrote
Just made the update for OC300 to 5.0.29 from the Omada Cloud. All 68 AP EAP225 jumping in the loop of adopting and provisioning. The network and business are paralyzed. NEED URGENT HELP!
UPD: Downgraded to 4.4.6 with the old config backup. Totally disappointed why TP-Link published FW with bugs and did not test properly before.
Sorry to hear that you have trouble with the OC300 5.0.29.
To assist you efficiently, I've forwarded your case to the TP-Link support team who will contact you with your registered email address later.
Please pay attention to your email box for follow-up. Thank you so much for your cooperation and patience!
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UPD. With a remote connection to the network, the Support Team found the issue with the AI Roaming feature. After disabling, the network becomes operational with 5.0.29. A new FW update will be released soon. @Fae, The Support Team - Thank you very much for the quick response.
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Did you as a MSP actually perform upgrades on a network with 68 AP during business hours? That's wild bro.
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More details and solutions
https://community.tp-link.com/en/business/forum/topic/520876
Thank you @Fae
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