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40-60% Rx Error and Drop rate on EAP613

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40-60% Rx Error and Drop rate on EAP613

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40-60% Rx Error and Drop rate on EAP613
40-60% Rx Error and Drop rate on EAP613
2023-03-23 15:20:18
Model: EAP613  
Hardware Version: V1
Firmware Version: 1.0.0 Build 20220913 Rel. 33039

I am looking for some help in troubleshooting a high Rx Error and Drop rate in both the 2.4Ghz and 5Ghz radios on my EAP613.  From the statistics below you can see about a 60% drop rate on the 2.4Ghz band and 43% on the 5Ghz band.  In the 3rd image you can see that this is pretty much a continuous loss rate.  How can I troubleshoot the issue?  I have 4 other APs (3xEAP615, 1xEAP110) around my house and none of them show a drop rate like this.

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Re:40-60% Rx Error and Drop rate on EAP613
2023-03-24 02:43:04

  @cbuxton5200 

 

Maybe you can find the answer in this post.

For example: Facing interference Issue Packet Drops

Just striving to develop myself while helping others.
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Re:40-60% Rx Error and Drop rate on EAP613
2023-03-24 03:26:24
Thanks @Virgo, I have enabled airtime fairness to see if that makes a difference, but I don't understand why I would see this drop rate on both the 2.4 and 5Ghz bands at the same time, while the other APs in my home show less than 1% error and dropped on both bands. Any explanation for what would cause that?
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Re:40-60% Rx Error and Drop rate on EAP613
2023-03-27 06:04:34

  @cbuxton5200 

 

Hi, it is very hard to say the exact reason, but normally it is related to the wireless environment. 

Just striving to develop myself while helping others.
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