AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
Hi support team,
After I updated my controller to new firmware 3 days ago, the function AI WLAN Optimazation is not working anymore. It was working fine before the upgrade. The error as following picture, anyone is having the same issue and how can I fix it?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Giang97 Yes, having the same problem here after updating to version 5.9.32
- Copy Link
- Report Inappropriate Content
@Nextcomm ok so did you success in making it works again? seems this is really a useful function but not able to use now, I tried to upgrade all my eaps to the latest version of their models but no use
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, can it fix if you turn off the Power Optimization?
Actually, I fixed it after I disable the Power Optimization.
- Copy Link
- Report Inappropriate Content
@Virgo yes, already tried to disable power optimization but still no luck, everything still working fine before the firmware upgrade of the controller
- Copy Link
- Report Inappropriate Content
Hello @Giang97,
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230538972, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
- Copy Link
- Report Inappropriate Content
@Hank21 hi,
An update for this case, today I upgraded my controller to the latest version, 5.11.10 - 1.25.2 Build 20230704 Rel.64541. But the issue is still there. But I found 1 interesting thing. Even the result appeared fail, but I checked the channels of the EAPs, seems it already changed. So it seems that this function is still working but it cannot be display the result? Can you help continue to investigate for this case?
Thanks
GIang
- Copy Link
- Report Inappropriate Content
Hello @Giang97,
Our senior engineer will continue to follow up with your case. If you have any additional information, please feel free to reply to the support email whose case ID is TKID230720819. Many thanks for your cooperation and patience!
Thank you for your valued update on the case.
- Copy Link
- Report Inappropriate Content
@Hank21 hi,
An update for this case, today I upgraded my controller to the latest version, 5.12.9 - 1.26.3 Build 20230906 Rel.36269. But the issue is still there. Can you help continue to investigate for this case?
My topo:
OC200 v2 x1
- Copy Link
- Report Inappropriate Content
Wild guess here, I would assume it's either not supported at this moment or ever in the newer controller. I looked through the change logs and didn't see it in there.
OR you have an option in the WIFI AI section that is NOT support on that AP and it bombs out.
I know if i enable the 6ghz in the WiFi AI settings on my 670, it bombs out until I disable it. Make sure any unnecessary options are disabled.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1714
Replies: 11
Voters 0
No one has voted for it yet.