EAP570 and EAP225 outdoor mesh network not working

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EAP570 and EAP225 outdoor mesh network not working

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EAP570 and EAP225 outdoor mesh network not working
EAP570 and EAP225 outdoor mesh network not working
2023-05-23 20:39:48 - last edited 2023-05-25 10:50:12
Model: EAP225-Outdoor  
Hardware Version: V3
Firmware Version: 5.1.0 Build 20220926 Rel. 62456

 

Hello All,

 

Newbie with the Omado evnvironment

 

Trying to create mesh using a

EAP225-Outdoor(Canada) v3.0[Custom], 5.1.0 Build 20220926 Rel. 62456 and 

EAP670(US) v1.0[Custom], Firmware Version: 1.0.3 Build 20220316 Rel. 51997

 

The EAP225 is not recognixed by my OC200 controller unless I plug into switch.  I've gone through the process of plugging it in, then disconnecting and waiting for "isolated". It never comes... just goes to disconected.  I was chatting with support for a couple of hours and they ended escalating it.  Not sure when I'll get more support but need to get this working.  

 

Any thougts woudl be appreciated.

 

RP

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#1
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1 Accepted Solution
Re:EAP570 and EAP225 outdoor mesh network not working-Solution
2023-05-25 06:00:09 - last edited 2023-05-25 10:50:12
I would fix the 670's 5.8 radio Channel to whatever channel the 2 units used for meshing when the 225 was wired. Unplug the 225, plug in the 670 and power cycle both. To be extra careful, maybe also temporarily disable the 6Ghz radio on the 670 when you fix the 5.8Ghz channel. I think the issue arises from the US and CA variants being used. If you are unable to bring up the 225 as a wirelessly meshed AP, next step is to open up a support ticket.
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#8
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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-23 22:50:58

  @rpaulpen 

 

At the risk of stating the obvious, under SETTINGS   SITE   SERVICES you have enabled MESH ok (checked the box)?

 

 

 

It can take a few mins after power up for the device to appear as MESH adoption.

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#2
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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-23 23:31:27

  @Philbert Hi, thanks for reply.  Nothing is too obvious at this point ;-).  

 

Yes, it's already clicked on. 

 

thanks,

 

RP

 

 

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#3
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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-24 00:56:15

  @rpaulpen 

 

If you reverse the 225 and 670, ie wire the 225 and let the 670 mesh wirelessly does that work?

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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-24 01:15:40

  @d0ugmac1 I believe I would have to decommision the 670 and reset all my ssid's, etc.  I do have users and devices running on the 670 so would prefer not to take that route unless it solve the problem. I guess there's only one way to find out.

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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-24 03:01:50

  @rpaulpen you don't have to reset all the settings, in fact if it meshes successfully, all of its settings will get pushed back out automatically.  The only difference is it will have wireless backhaul instead of wired.

 

If it will mesh that way, then we can try to figure out why it won't the other way.

<< Paying it forward, one juicy problem at a time... >>
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#6
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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-24 03:20:01

  @d0ugmac1 Well, you train of thought was correct.  It worked once i plugged in the AC1200 and commissioned the Ax5400 as you suggested.  Thank you!  What can I do next to figure out the problem?

 

Thanks,

 

RP

 

 

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#7
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Re:EAP570 and EAP225 outdoor mesh network not working-Solution
2023-05-25 06:00:09 - last edited 2023-05-25 10:50:12
I would fix the 670's 5.8 radio Channel to whatever channel the 2 units used for meshing when the 225 was wired. Unplug the 225, plug in the 670 and power cycle both. To be extra careful, maybe also temporarily disable the 6Ghz radio on the 670 when you fix the 5.8Ghz channel. I think the issue arises from the US and CA variants being used. If you are unable to bring up the 225 as a wirelessly meshed AP, next step is to open up a support ticket.
<< Paying it forward, one juicy problem at a time... >>
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#8
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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-25 10:41:06

  @d0ugmac1

 

Would totally agree, this sounds like the best course of action for you.  Ideally you would want your faster / newer AP as the root to keep the backbone speed up, it should be capable of handling the mesh in theory

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#9
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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-25 10:48:25

  @d0ugmac1 Yes that fixed it.  Thanks.  Very obvious once I think about it but isn't everything eventually!

 

The problem I see here is that if I turn down the radio on the 670 to match the 1200, I assume the 670 will not work with a WIFI 6 environment eventually?  It's best to replace the AC1200 with an AX1800 rather than tune down the 670 to the 1200?

 

RP

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#10
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Re:EAP570 and EAP225 outdoor mesh network not working
2023-05-25 10:49:04
Agreed. Thanks.
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#11
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