eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?

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eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?

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eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
2023-10-09 09:24:31 - last edited 2023-11-02 01:39:28
Model: EAP653  
Hardware Version: V1
Firmware Version: 1.0.9

Hi,

i've upgraded my 3 EAP653v1(EU) Accesspoints to v1.0.9 firmware few weeks ago. Since this upgrade, i need to reboot the accesspoints with the new firmware every 3 or 4 days, cause they have massive packet loss and are not reachable / manageable anymore.
After reboot, they are working fine again.
I've downgrade one of the EAP653 back to version 1.0.4 and the problem is gone. So it seems to be an issue with the v1.0.9 firmware.
Under statistics, i see that the Accesspoint with firmware v1.0.9 starts with memory of 58% after reboot and after 3-4 days, memory raises up to 67-68% with massiv packetloss and the accesspoint stops working. Seems to be a memory leak or something similar.

Does anyone else have a issue like this after upgrade? Any Ideas?

If needed: Controller version is 5.12.7

 

Memory last 5 days - 1h resolution (reboot oct 5th, 2:00pm)

 

 

Memory today with packet loss - 5min resolution (reboot after 8:45)

Massive Paket loss (ping from wired pc to wired accesspoint):


ssh and top - sort by mem 1 day before the issue:

 

ssh and top - sort by mem after reboot:

 

 

Thanks!

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#1
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?-Solution
2023-11-01 21:55:04 - last edited 2023-11-02 01:39:28

A short update:

In the past weeks, i was directly in contact with TP-link Technical Support. The R&D Team provide me a new beta version of the 1.0.9 firmware, where the memory issue is fixed. My Eap653 Accesspoints are now running stable since 2 weeks without reboot.

The fix will be part of the next official firmware release for 653 Accesspoints.

 

Thanks all for help!

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#8
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?-Solution
2023-12-05 08:07:00 - last edited 2023-12-06 02:34:44

Hi All,

 

TP-Link has provide a Beta firmware to fix the issue, please check the following post for details.
EAP653 Becomes Unreachable Or Clients Fail to Connect SSIDs After Upgrading to 1.0.9 Build20230814

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#10
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
2023-10-09 14:54:23

  @marcel_ 

 

Yep, experiencing the same thing, No Ideas..

 

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#2
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
2023-10-10 10:06:50

  @marcel_ I think your guess is correct, it is recommended that you downgrade the firmware to the previous version to use normally, this v1.0.9 has just been released, and many bugs may have not been found or even dealt with, you can expect this problem to be fixed in the next version.

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#3
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
2023-10-11 02:14:38

Hello @marcel_,

 

Thank you so much for taking the time to post the issue on TP-Link community!


To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231019156, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
2023-10-12 16:23:48

I would guess it's related to a mangement function, my unmanaged EAP653 seems fine.

 

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#5
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
2023-10-12 19:24:26

@Hank21 thanks for your support. i received the mail and i'm in contact with your support engineers.

 

@DIDADI  Unfortunately i can only downgrade 2 of my 3 Accesspoints to 1.0.4. For the last one, i receive an error during downgrade... i dont know why, maybe because this one was the only one, which was delivered with 1.0.6 firmware as factory default. 

At the moment i've scheduled a reload of this accesspoint every night as a workaround. But this is not a permanent solution.

 

@TLnet one of my colleagues also use 4 eap653v1 with 1.0.9 and omada management software. He has no issues and everything works fine. Maybe it is some kind of special configuration which cause this issue. For example i use an external freeradius server for dynamic vlan assignment to the clients... my colleague not. 

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#6
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
2023-10-13 01:55:10

Hello @marcel_,

 

Our senior engineer has received your feedback on the issue via email, they will continue to follow up with your case. If you have any additional information, please feel free to reply to the support email whose case ID is TKID231019156. Many thanks for your cooperation and patience!

 

Thank you for your valued update on the case.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#7
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?-Solution
2023-11-01 21:55:04 - last edited 2023-11-02 01:39:28

A short update:

In the past weeks, i was directly in contact with TP-link Technical Support. The R&D Team provide me a new beta version of the 1.0.9 firmware, where the memory issue is fixed. My Eap653 Accesspoints are now running stable since 2 weeks without reboot.

The fix will be part of the next official firmware release for 653 Accesspoints.

 

Thanks all for help!

Recommended Solution
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#8
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?
2023-11-02 01:39:22

Hello @marcel_,

 

Thank you for your valued feedback and updates! Glad to hear that your concern was resolved finally.

Hope you enjoy the Internet with TP-Link products and have a great day!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#9
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Re:eap653 needs reboot every 3-4 days with v1.0.9 fw - memory leak?-Solution
2023-12-05 08:07:00 - last edited 2023-12-06 02:34:44

Hi All,

 

TP-Link has provide a Beta firmware to fix the issue, please check the following post for details.
EAP653 Becomes Unreachable Or Clients Fail to Connect SSIDs After Upgrading to 1.0.9 Build20230814

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
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#10
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