Can not see event recordings Video on VIGI VMS Cloud

Can not see event recordings Video on VIGI VMS Cloud

Can not see event recordings Video on VIGI VMS Cloud
Can not see event recordings Video on VIGI VMS Cloud
2024-08-17 13:08:50 - last edited Yesterday
Hardware Version: V7
Firmware Version:

Can not see event recordings Video  

https://vms.tplinkcloud.com/#/vms/video

Unable to load the video.

Unable to view during non-sharing period (-82401)

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1 Accepted Solution
Re:Can not see event recordings Video on VIGI VMS Cloud-Solution
2024-08-19 02:03:56 - last edited Yesterday

Hi @Gpro 

Thanks for posting in our business forum.

Gpro wrote

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

 

Error code -82401 means "permission denied".

Are you sure that you have the access level to view the cam remotely?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. Don't be a lazy asker. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:Can not see event recordings Video on VIGI VMS Cloud
2024-08-18 09:59:40 - last edited Yesterday

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

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#2
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Re:Can not see event recordings Video on VIGI VMS Cloud-Solution
2024-08-19 02:03:56 - last edited Yesterday

Hi @Gpro 

Thanks for posting in our business forum.

Gpro wrote

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

 

Error code -82401 means "permission denied".

Are you sure that you have the access level to view the cam remotely?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. Don't be a lazy asker. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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