Vigi VMS Cloud not working

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Vigi VMS Cloud not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Vigi VMS Cloud not working
Vigi VMS Cloud not working
2024-01-22 07:04:50 - last edited 2024-09-24 01:29:29
Model: VIGI VMS  
Hardware Version:
Firmware Version:

Hi, 

We Want to start the vms cloud connections but it's seem ont possible , 

We open all port to try but still Nothing 

The VMS si installed on an Windows 2019 Server, 

NTP is set and Windows & VMS are at the same time

VMS installed 1.5.14

Thank you for your help

 

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#1
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Re:Vigi VMS Cloud not working-Solution
2024-01-23 01:44:10 - last edited 2024-09-19 07:25:38

Hi @Fabio_Horizon 

Thanks for posting in our business forum.

VMS's Cloud account binding is not open yet. Currently, it does not work with the TP-Link Cloud. Which means the VMS is local now.

In the future, our team will optimize the cloud and open its binding and you may pay attention to the news about the VMS.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Vigi VMS Cloud not working-Solution
2024-01-23 01:44:10 - last edited 2024-09-19 07:25:38

Hi @Fabio_Horizon 

Thanks for posting in our business forum.

VMS's Cloud account binding is not open yet. Currently, it does not work with the TP-Link Cloud. Which means the VMS is local now.

In the future, our team will optimize the cloud and open its binding and you may pay attention to the news about the VMS.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Vigi VMS Cloud not working
2024-02-19 02:44:28 - last edited 2024-09-19 07:25:38

Hi @Babun-Sikder 

Thanks for posting in our business forum.

Babun-Sikder wrote

  @Clive_A 

when enable platform access then work VMS after that tp link vigi app going offline. 

 

can runing platform access with local tplink vigi app working same time? 

Can you reorganize your sentence? I am not following up.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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