VMS - Device not ready

VMS - Device not ready

VMS - Device not ready
VMS - Device not ready
2024-06-10 08:26:07 - last edited 2024-09-24 01:34:20
Model: VIGI VMS  
Hardware Version:
Firmware Version:

Hi there,

quick question: running TP Link VMS with two remote cameras.

Setup works fine & I can see (and configure) the cams remotely in the VMS.

But: can not see any videos, neither live nor recorded (cams have an SD card inserted).

Clicking on the cams in "Devices/(individual cam)Edit" brings up the information window with a progress indicator stopping at 99% and an error message"Unable to load video - Device is not ready".
Have unfortunately no TP Link cam running in the same (local) network where the VMS sits, so I can not check whether that would work or not.

Could it be a port opening issue?
Or any other idea?

Thanks!
Thomas

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Re:VMS - Device not ready-Solution
2024-06-11 03:23:22 - last edited 2024-09-19 07:00:13

Hi @Eg64 

Thanks for posting in our business forum.

Could be the ports but you gotta verify this first if you have them set up in a NAT affected environment. Check this: Which ports do VMS use?

Frequently asked questions of VIGI VMS

How to add VIGI devices to VIGI VMS

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:VMS - Device not ready-Solution
2024-06-11 03:23:22 - last edited 2024-09-19 07:00:13

Hi @Eg64 

Thanks for posting in our business forum.

Could be the ports but you gotta verify this first if you have them set up in a NAT affected environment. Check this: Which ports do VMS use?

Frequently asked questions of VIGI VMS

How to add VIGI devices to VIGI VMS

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:VMS - Device not ready
2024-06-11 14:35:23 - last edited 2024-09-19 07:00:13

  @Clive_A 

Oh, my bad. Had already opened all ports in the firewall incl. a proper NAT, but -after your mail - checked again and found a typo in one port number.

Works now, thanks for the product!

Br's

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