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VMS - Device not ready

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VMS - Device not ready

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Eg64

2024-06-10 08:26:07 - last edited 2024-09-24 01:34:20

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VMS - Device not ready

2024-06-10 08:26:07 - last edited 2024-09-24 01:34:20

Tags: #VIGI VMS #Installation

Model: VIGI VMS

Hardware Version:

Firmware Version:

Hi there,

quick question: running TP Link VMS with two remote cameras.

Setup works fine & I can see (and configure) the cams remotely in the VMS.

But: can not see any videos, neither live nor recorded (cams have an SD card inserted).

Clicking on the cams in "Devices/(individual cam)Edit" brings up the information window with a progress indicator stopping at 99% and an error message"Unable to load video - Device is not ready".
Have unfortunately no TP Link cam running in the same (local) network where the VMS sits, so I can not check whether that would work or not.

Could it be a port opening issue?
Or any other idea?

Thanks!
Thomas

1 Accepted Solution

Clive_A

2024-06-11 03:23:22 - last edited 2024-09-19 07:00:13

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Re:VMS - Device not ready-Solution

2024-06-11 03:23:22 - last edited 2024-09-19 07:00:13

Hi @Eg64

Thanks for posting in our business forum.

Could be the ports but you gotta verify this first if you have them set up in a NAT affected environment. Check this: Which ports do VMS use?

Frequently asked questions of VIGI VMS

How to add VIGI devices to VIGI VMS

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