Hi,

I just purchased a Vigi C540S that works fine with Vigi VMS.

I'm now trying to add my Tapo C520WS in the VMS but this one is never found, even when trying to add it manually 

That camera is working fine with the Tapo App and can be accessed using ONVIF protocol with VLC or iSpy without any problem.

Before trying to add it to TP-Link VIgi VMS, I added an account to the camera using the Tapo App and got it's actual IP address.

When trying to add it manually the Vigi VMS tells  : No device information obtained

When trying to add it into Vigi Security Manager, it seems to find the camera and ask me to type a password for the "admin" account. It is not possible to select the account I created with the Tapo App. Within the Tapo App, I tried to create an account with the name "admin" but the app tells me that that name is too short 

I tried to restart the camera both by software and hardware but nothing changes.

I didn't tried the hardware reset because I need a ladder to access it and it's not easy.

Does anyone have some experience for adding such a camera ?

Does it help to make a hardware reset ?

Thanks in advance for your help or for sharing your experience.