Troubleshoot 'heartbeat missed' on EAP650
Hi,
I'm running Omada in my house and there's 1 location where the AP gives 'HEARTBEAT MISSED' after a couple of minutes of operation. I would love to get some ideas to troubleshoot.
Here's the setup:
- ER605 Router
- 3 - wired - EAP650 access points on floor 1,2 and 3 - wired into ER605.
- Not using PoE - powering APs with adapter.
- Omada controller
Problem:
Floor 1 and 3 are totally fine. The access point on floor 2 gives 'HEARTBEAT MISSED' after some random duration, then resets, and continues working until next random failure. Typically failure are 10 - 20 minutes apart. Uptime resets. Other APs are up for days, floor 2 always < 1 hr.
What I've tried:
- Pulled a new CAT5e wire up to floor 2, because I suspected the wire. Problem persists.
- Swapped APs on floor 1 with 2. Problem persists for that same floor, floor 2.
- Every time post-'crash' I find 'IP Address Changed' and 'AP floor 2 got IP address <whatever>.' in the events of Omada controller.
- I *think* the crashes are correlated with changing traffic patterns or heavy traffic. I *think* I triggered it once or twice while doing a speedtest and kicking off chromecast. The *think* inidicates there seems to be correlation, but I'm unsure about causation.
- It seems this location is also the slowst when doing speedtests. Floor 1 & 3 are way over 500 MBit, whereas 2 seems to be 100-200. I suspect this floor has the most interference from neighbour networks and electronic equipment.
I attempted to eliminate cable (hence the new cable) and AP (hence the swap). But the problem still persists. Running out of ideas here. Does anyone have any suggestions?
- Does anyone still suspect the cable or cable category? Should I go CAT6e or so?
- Would getting a managed switch (TL-SG105MPE e.g.) on floor 2 and then link AP to the switch give me more information to troubleshoot on?
- Could it be that heavy traffic messes with heartbeat?
Again - love to get some fresh ideas.