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ISP Change Issue

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ISP Change Issue

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ISP Change Issue
ISP Change Issue
2024-11-02 03:56:02 - last edited 2024-11-04 06:18:08
Tags: #Configuration
Model: SG2016P   EAP610-Outdoor   EAP650  
Hardware Version: V1
Firmware Version: v.20.1

Hi,

     First of all thank you very much for your help !

 

     Here's my issue. 2 or 3 weeks ago we changed our Internet Service Provider from company B to company C. When the technician came home to install the new modem, I plugged a laptop directly in the modem, everything worked fine and the technician left my house.

 

     Couples of our later, I unplug the modem from company B from my switch and plug the new modem from company C in the exact same port. It resulted in every devices losing their wifi connexion. I did some other verification, but I'm still unable to use the modem from company C. 

 

     The wifi on both modem is disabled, so I use the wifi from the EAP650/610 access point. The goal is to fully replace company B. I don't want to have 2 ISP on different VLAN, I just want a single ISP. The modem IP address from company B is 192.168.2.1 while the modem IP address from company C is 192.168.0.1. I can change the modem IP address from company B but not on the modem from company C

 

     Actually the modem is connected in the switch (SG2016P) which is wired to the access points (2xEAP650 and 1xEAP610-Outdoor.

 

Thank you SO much for your help

--Simon

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#1
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2 Accepted Solutions
Re:ISP Change Issue-Solution
2024-11-04 03:40:29 - last edited 2024-11-04 06:18:08

Hi @Samus535 

Thanks for posting in our business forum.

Samus535 wrote

  @Clive_A 

Thank you for your answer!

 

In fact I want to get rid of ISP B, but I don't know what should be done to do so. Since swapping the modem in my switch didn't work.

 

I was expecting that changing the modem that is connected to the switch and rebooting the switch and the APs would be sufficient, but it doesn't seems to work this way.

 

Everything that is network related kind of scares me a little since I don't know much. I'm always afraid to change something that would prevent me from logging in again or that I won't be able to configure a device that don't have a user interface to use the new settings :(

 

Regarding your suggestion what would be best solution between changing the switch and APs IP addresses to 192.168.0.1/24 or change the modem to 192.168.2.1/24 

 

Thank you very much for you help !!!

If that scares you, then consider changing the modem router to a different subnet. You probably can call your ISP or ask for on-site support so that they can help you move the subnet from its default to the old subnet where you used to be. So, this would save both your time and trouble to configure multiple APs and switches.

That's what I think is best for you.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
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#4
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Re:ISP Change Issue-Solution
2024-11-04 03:48:00 - last edited 2024-11-04 06:18:10

  @Clive_A 

Thank you very much for your answer 

 

I'll try to call them tomorrow, since the field in the modem admin page is greyed out 

 

Thanks again 

Recommended Solution
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#5
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4 Reply
Re:ISP Change Issue
2024-11-04 00:44:57

Hi @Samus535 

Thanks for posting in our business forum.

Not sure what you are after after reading the whole description. There is no question being asked here.

 

If you have a problem with the IP addresses, then change the IP addresses on the switch and the AP. To 192.168.0.1/24.

If you need a single ISP, use one modem then.

If you need to change modem C to 192.168.2.1, then consult this with your ISP or modem vendor to change it to 192.168.2.1/24 to adapt what you previously used.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
  1  
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#2
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Re:ISP Change Issue
2024-11-04 03:35:45

  @Clive_A 

Thank you for your answer!

 

In fact I want to get rid of ISP B, but I don't know what should be done to do so. Since swapping the modem in my switch didn't work.

 

I was expecting that changing the modem that is connected to the switch and rebooting the switch and the APs would be sufficient, but it doesn't seems to work this way.

 

Everything that is network related kind of scares me a little since I don't know much. I'm always afraid to change something that would prevent me from logging in again or that I won't be able to configure a device that don't have a user interface to use the new settings :(

 

Regarding your suggestion what would be best solution between changing the switch and APs IP addresses to 192.168.0.1/24 or change the modem to 192.168.2.1/24 

 

Thank you very much for you help !!!

  0  
  0  
#3
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Re:ISP Change Issue-Solution
2024-11-04 03:40:29 - last edited 2024-11-04 06:18:08

Hi @Samus535 

Thanks for posting in our business forum.

Samus535 wrote

  @Clive_A 

Thank you for your answer!

 

In fact I want to get rid of ISP B, but I don't know what should be done to do so. Since swapping the modem in my switch didn't work.

 

I was expecting that changing the modem that is connected to the switch and rebooting the switch and the APs would be sufficient, but it doesn't seems to work this way.

 

Everything that is network related kind of scares me a little since I don't know much. I'm always afraid to change something that would prevent me from logging in again or that I won't be able to configure a device that don't have a user interface to use the new settings :(

 

Regarding your suggestion what would be best solution between changing the switch and APs IP addresses to 192.168.0.1/24 or change the modem to 192.168.2.1/24 

 

Thank you very much for you help !!!

If that scares you, then consider changing the modem router to a different subnet. You probably can call your ISP or ask for on-site support so that they can help you move the subnet from its default to the old subnet where you used to be. So, this would save both your time and trouble to configure multiple APs and switches.

That's what I think is best for you.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
Recommended Solution
  1  
  1  
#4
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Re:ISP Change Issue-Solution
2024-11-04 03:48:00 - last edited 2024-11-04 06:18:10

  @Clive_A 

Thank you very much for your answer 

 

I'll try to call them tomorrow, since the field in the modem admin page is greyed out 

 

Thanks again 

Recommended Solution
  1  
  1  
#5
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