Missing VPN configuration

Missing VPN configuration

Missing VPN configuration
Missing VPN configuration
2 weeks ago
Model: OC200   ER707-M2  
Hardware Version: V2
Firmware Version: 2.17.5 Build 20241022 Rel.32870

Hey all. I have a problem since yesterday and it is the same as decribed here: https://community.tp-link.com/en/business/forum/topic/660550. I have a working VPN server on my router. I can connect with my PC and phone to home network, however, there is no VPN configuration displayed in Omada controller.

 

Any ideas? Is this going to be resolved in official release of the new firmware? Thanks!

 

  0      
  0      
#1
Options
8 Reply
Re:Missing VPN configuration
2 weeks ago

Hi  @Zazi 

 

What kind of VPN are you using?

If you go to Insight page, can you see the VPN tunnels?

If not, please reboot the controller and try with different web browsers.

We look forward for your reply.

 

  0  
  0  
#2
Options
Re:Missing VPN configuration
2 weeks ago

  @Vincent-TP I use OpenVPN with LDAP authentication. Under insights I can see my connection... I rebooted the controller several times, I also rebooted the router.

 

  0  
  0  
#3
Options
Re:Missing VPN configuration
2 weeks ago

Hi  @Zazi 

 

Thanks for the screenshot.

 

We have a pre-release version for hardware controller, would you mind updating it and see if the issue persists?

https://community.tp-link.com/en/home/forum/topic/706294

  0  
  0  
#4
Options
Re:Missing VPN configuration
2 weeks ago

  @Vincent-TP I succesfully upgraded my controller to 2.17.6 Build 20241101 Rel.44787 but the problem remains. I can still se active OpenVPN connections under insights (and VPN still works), but there is no VPN configuration under settings.. :(

  0  
  0  
#5
Options
Re:Missing VPN configuration
2 weeks ago

Hi  @Zazi 

 

What's the firmware version of the ER707-M2?

 

Would you please create another test VPN server, such as an L2TP server, and see if it will display on this page?

  0  
  0  
#6
Options
Re:Missing VPN configuration
2 weeks ago - last edited 2 weeks ago

  @Vincent-TP Firmware Version on my ER707-M2 is 1.2.3 Build 20240822 Rel.52946.

 

Also - I can create new VPN (tried L2TP) and this ''new'' configuration is shown under VPN..

 

  0  
  0  
#7
Options
Re:Missing VPN configuration
2 weeks ago

  @Zazi 

Thank you so much for the information.
To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID241124475, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

  0  
  0  
#8
Options
Re:Missing VPN configuration
2 weeks ago

  @Vincent-TP Thanks!

  0  
  0  
#9
Options