EAP225 Offline but its not
EAP225 Offline but its not
My EAP225 keeps reporting offline. Yet the devices connect to it and it itself are still present on the network.
Im writing this while still connected to the apparently offline AP
So id like to raise this is a potential Firmware bug. After a few hours it will come back online, assuming it rebooted itself after some preset time of no OC200 connectivity.
Odd thing, all devices on it are contactable and the AP itself is still contactable (But its web UI is not)
See below
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Your SDN devices (gateway routers, switches, or EAP) may have lost contact with the controller if your controller log is filled with messages stating that they are often disconnecting and reconnecting. The following procedures can be used to verify that the controller and SDN devices are connected, even while the internet is unaffected:
1) Examine the quality of the wire that is plugged into the controller;
2) Examine the controller's hardware;
3) Replace the controller's power source to ensure a steady power supply;
4) Update the firmware version to the latest.
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Hi @PAUL532
We had received similar feedback recently. We are working on it and the issue will be fixed in the next firmware version.
Currently, please downgrade the EAP's firmware to 5.1.1, it should be working fine.
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Your SDN devices (gateway routers, switches, or EAP) may have lost contact with the controller if your controller log is filled with messages stating that they are often disconnecting and reconnecting. The following procedures can be used to verify that the controller and SDN devices are connected, even while the internet is unaffected:
1) Examine the quality of the wire that is plugged into the controller;
2) Examine the controller's hardware;
3) Replace the controller's power source to ensure a steady power supply;
4) Update the firmware version to the latest.
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1. It's cat6 cable only 5m long.
2. All connections good. Tested with fluke tester
3. The controller is PoE+ powered. Used a different switch port. Same issue.
4. Firmware is latest already available.
Any more suggestions, I think this is a FW bug as during the time the device is online, the memory usage steadily rises from a nominal 60, to 85+ when it goes over 90 it drops off.
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Hi @PAUL532
If you don't mind, please send a screenshot of the controller device page, so we could know the detailed devices and firmware you are using.
From the test result you shared, the controller can connect to the gateway. But the disconnected status indicates the EAPs are disconnected from the controller. It's not related to the gateway.
When the EAP is offline, please ping the EAP's IP address on the PC's terminal interface, and let us know the results.
How can you make the devices online? Does it require a power cycle or a factory reset?
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The devices comes back on its own. No reboot. No power cycle.
When it goes offline I will ping from my PC and Phone.
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Been through this a number of times with other TPlink devices (ER605v1) and agree with your analysis. Downgrade your firmware and find one that doesn't have the memory leak you are seeing, these devices have been around long enough to have a good selection of firmwares, worst case you give up some of the latest whizz-bang features in exchange for actually being able to use the AP reliably.
Are you using any of the newer features, like DPI? I assume you have DFS requirements in your region, are there a lot of logs regarding DFS events?
If a firmware downgrade is not to your liking, then the solution I settled on with my router was a scheduled reboot at 3AM on Mondays. With an AP you could probably do this with a POE port time command on your switch.
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Hi @PAUL532
We had received similar feedback recently. We are working on it and the issue will be fixed in the next firmware version.
Currently, please downgrade the EAP's firmware to 5.1.1, it should be working fine.
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It has just gone offfline again
But is pingable from a PC no problem, So there is no issue with it's network connection
You asked me to test this when it next went offline in the OC200 Controller
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Firmware is still showing as 5.1.6 in your screen grab. Our recommendations were to downgrade, and TPlink suggested 5.1.1
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@PAUL532
OK I have found where to apply firmware manually.
Downloaded V3
Firmware 5.1.1
Strange that one Access point online for days, the other cant mange 2 days.
Difference is data throughout
The front one has 3 cameras on it, the back one 1 camera and phones while in the back field
will see if this is more stable, will now probabaly be nagged each day to upgrade it
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