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SM5310-T module not working

SM5310-T module not working

SM5310-T module not working
SM5310-T module not working
4 hours ago
Tags: #SFP #Network Connectivity
Model: TL-SG3210XHP-M2  
Hardware Version: V3
Firmware Version: 3.0.12 Build 20250512 Rel.65933

Hi,

 

I just bought a SG3210XHP-M2 3.0 and 2 SM5310-T  to go with it. The logs show they are recognised but they do not work. I connected a device to port 10 and .nothing, no light, link showed down. When I moved the cable to one of the regular ports, the device connected without issue.   When I look at the ports, they show as "fiber" not "copper" like the others. 

 

The switch is listed as compatible on this page.

 

I am new to this, am I doing something wrong? Help please.

 

Log excepts below.

 

3
2006-01-01 08:00:46
Port
level_5
  The 10G_BASE_SR_SFP Transceiver is inserted to Te1/0/10.
4
2006-01-01 08:00:46
Port
level_5
  The 10G_BASE_SR_SFP Transceiver is inserted to Te1/0/9.
  0      
 
  0      
 
#1
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Re:SM5310-T module not working
49 minutes ago

Hi @fw61,

 

You may need to adjust the speed/duplex settings on the SFP+ port used to match the client.  I thought the ports were defaulted to 10G/Full, so if your client doesn't support that speed this may be the issue.

 

Side note: The copper modules can generate a bit of extra heat so make sure you have adequate cooling. If both are installed and one/both randomly stops working until it's reseated, it may be heat related.  The dual SFP+ slots in your switch do not appear to be as tightly packed as the quads, so maybe it won't be an issue. DAC cables are a better option if they can be used.

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#2
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