@Nina333 hi, you may try to log out from the Tapo app, clean caches on your phone, then log in to the Tapo app and check if it works.

@AlBaVoz Not sure why you need this information... Usually, I access my camera via the Tapo app from the same phone.

@ClkEverday If you have enabled the Alarm feature, turn if off for a try.

@Martin_Bures I'm not sure if the following steps work but you may have a try: 1. If you can log in to the NC450 via https://192.168.0.10 on an IE 11 browser after hard reset, please log in to the...

@destar I'm curious about how the invisible IR LED causes light reflection on windows since it's invisible, can you share a video about this usage scenario?

@WebDoc I think using the app on my phone to control the camera will be more convenient since it is always on my hand