@Manda007 I have not solved this problem. I installed the beta app and it made no difference so I took the bell off to reset it and dropped it and broke the case, so I cured the problem by buying a...

@Stebo I have also discovered that going on to the "me" section in the app I can view video from the TD21 from the playback and download tab.

@Wayne-TP I haven't received a message with the link. Not in spam either. Where did you send it?Would you try again?

@Wayne-TP I have a Nokia Android phone. I've also got an old Huawei tablet with the app installed which behaves the same way.

I've reset this a number of times and reinstalled the app. A few weeks the ago the app suddenly said it was out of charge. I charge it and it said 100% for a couple of weeks, so I rebooted it. Since...