@NigelW Hi, Thank you for the detailed analysis and for sharing all the test results — this is very helpful. We understand your conclusion based on the testing. Since the issue started after a router...

@Mrs_S Hi, Thanks for the update and for trying those steps. Given that you’ve already performed a reset and reconfiguration, and that other Tapo devices on the same network are updating without...

difu wrote @Hilbert-TP Thanks for your comprehensive reply. Can I make a feature request for a setting to turn the lights off, or would that completely defeat the functionality of Night Boost? I can...

Rosiei wrote @Hilbert-TP Ive done all you've said several times. I've now turned all notifications off which defeats the purpose of having the cameras. I've contacted support team and they said they...

@vkardell Hi, Thank you for providing the information. Based on the details you shared, we can see that your camera has already been updated to the latest firmware. May I know whether the issue has...

@Zigaroo Hi, Under normal circumstances, if Motion Tracking is disabled, the camera should not automatically follow any movement. To help identify the cause, please check the following: 1. Verify...