@Lee2567 Hi, This situation may be related to network bandwidth. We recommend trying to lower the streaming resolution, which may help resolve the problem. For more details, you can refer to the...

@_RA Hello, Thank you for providing the detailed information. We understand this is frustrating, and we’d like to help narrow down the cause. First, regarding the Tapo C225 not recording: Could you...

@Robincito Hello, Thank you for the details. First, to confirm, are you referring to the Video Summary feature in Tapo Care Playback? Please let us know if this is correct. Secondly, when you try to...

@ato53 Hello, Thank you very much for sharing your detailed suggestion—we truly appreciate the thought you’ve put into this use case. At the moment, the camera does not support disabling the infrared...

@ThisIsFine Hello, Thank you for sharing your experience in such detail. At this time, there is no official support or documentation for firmware downgrades. If you encounter issues after updating to...

@Iliketapocams Hello, Thank you very much for sharing your suggestions—we truly appreciate your feedback. We’ve recorded your feature requests and will forward them to the relevant team for...